The primary responsibility of the Care Staff is to provide resident services in accordance with the Allegro Memory Care neighborhood Philosophy of Care and under the supervision of the memory care Program Director. In order to execute this job successfully, staff must be able to satisfactorily perform each essential duty within the specified areas of responsibility. The areas of responsibility listed below are representative of the knowledge, skills, and/or abilities required.
Areas of Responsibility
The primary areas of responsibility for this position are Resident Services, Safety, Support Services and Professional Development:
RESIDENT SERVICES: Assist persons diagnosed with irreversible dementia (Alzheimer’s disease, vascular dementia, etc.).
• Be familiar with each resident’s history and profile to include: cognitive diagnosis, physical health condition, social support system (family & friends), prior living arrangements, preferred daily routine, emotional triggers (fears, anxieties, etc.), recreational, and spiritual preferences and habits.
• Respect each resident as a unique individual. Be familiar with resident service plan including changes and updates. Assist resident following specifications of resident service plan.
• Communicate with residents in a friendly, calm manner at all times to assure resident emotional well-being. Interact with residents in an adult-like manner. Be familiar with various verbal and non-verbal communication techniques.
• Facilitate resident independence. Encourage and motivate residents to perform tasks and activities independently in order to promote resident self-esteem. Provide opportunities for resident choice, as appropriate.
• Maintain resident dignity. Ask permission to assist resident.
• Protect resident privacy when assisting with activities of daily living (ADLs). Knock on doors before entering; assure privacy during baths or in bathroom, dressing/undressing, etc. Ask for resident preference regarding privacy.
• Assist resident with bathing, grooming, dressing, toileting, eating, walking, medications, etc. per service plan and in accordance with Philosophy of Care. Assure residents are clean, neatly and appropriately dressed.
• Provide verbal reminders, reassurance, assistance, and escort for residents to participate in neighborhood daily scheduled resident specific programming to include activities and dining services.
• Assist Program Director with activities. Oversee scheduled individual and group activities on a daily basis. Initiate individual and small group spontaneous activities as situations dictate and permit.
• Assist Program Director with meals and snacks. Prepare dining area for meals with table set-up, assist residents with serving and clean-up.
• Tidy-up resident apartment each day. Make bed, empty trash, and check apartment for dirty or soiled clothing and remove for laundering.
SAFETY: Promote a safe environment for residents, staff, and visitors.
• Be knowledgeable of the neighborhood security system and maintain the integrity of it. Promote safe practices whenever anyone enters or leaves the protected neighborhood or outdoor courtyard.
• Be aware of residents who are identified as being at risk for elopement. Be familiar with policies and procedures in cases of resident elopement and act accordingly.
• Understand how resident emergency response system works and respond immediately to all requests for assistance.
• Be knowledgeable of policies and procedures related to safe resident care. Use safety when assisting residents with services. Use gloves and other protective equipment as indicated.
• Maintain safety of residents by removing items from their path in their apartments, encouraging them to use ambulatory equipment as needed, and use care when assisting with ADLs, especially when in bathroom.
• Keep common areas free from clutter. Sweep, vacuum, and tidy-up areas as needed.
• Maintain security of cabinets, drawers and doors to areas where cleaning supplies/materials, chemicals, etc. are kept.
• Make certain that cleaning supplies/materials are never left open or unattended.
• Assist Program Director with emergency and evacuation procedures, including fire drills.
• Monitor resident use of outdoor courtyard during periods of extreme heat, cold, or inclement weather. Assist residents as needed.
• Communicate all incidences/accidents to Program Director or other supervisor in a timely manner. Complete reports as a priority and submit before end of shift.
SUPPORT SERVICES: Support the programming and operations of the neighborhood.
• Monitor resident health and mental status and report changes or unusual behaviors to Program Director or other supervisory staff.
• Note daily services performed for each resident and keep accurate records.
• Participate in the development of resident service plans and resident service plan meetings.
• Have knowledge of and follow state Assisted Living and dementia certification regulations. Assist Program Director with surveys.
• Serve as a support and resource to resident family members. Respond to all requests for assistance, concerns, complaints, etc. in a friendly, courteous manner. Relay all appropriate matters to Program Director in timely fashion.
• Assist Program Director and Sales & Marketing Director in marketing neighborhood. Greet visitors and prospects, give tours, and make immediate referrals to Program Director and Sales & Marketing Director of any inquiries.
• Collaborate with and assist all departments including Resident Services, Activities, Dining Services, and Environmental Services to provide for the highest quality of services to our residents and their families.
• Always present self in a professional, respectful, and cooperative manner to others on the Community team.
PROFESSIONAL DEVELOPMENT: Actively participate in the development of self and others.
• Meet customer service standards in a friendly, helpful, courteous manner with resident and family satisfaction a priority.
• Provide warm welcome to all visitors.
• Successfully complete required dementia training.
• Maintain regular, punctual attendance as scheduled to assure no shift is short of Care Staff.
• Stay alert and awake at all times while working scheduled shift.
• Serve as a positive role model and mentor to new staff.
• Be an active participant in the resolution of conflicts which may arise with others. Remain open to differences and be willing to compromise.
• Attend and participate in all meetings and training as directed by Company policy and the Program Director.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when on duty.
• Be constantly watchful of signs that residents are not able to function independently or a change in resident’s behavior. Report all signs to the Program Director following the Company policies and procedures.
• Report any and all deferred maintenance, vandalism or hazardous situations to the Program Director as discovered.
• Ensure understanding of and compliance with all regulations regarding residents’ rights.
• Maintain confidentiality of all pertinent resident, staff, or Community information deemed as such.
• Other duties as assigned.
Able to work full-time or part-time on a regular schedule and on call as needed. Some weekend and evening work may be required.
• High school graduate.
• Minimum one (1) year experience with senior adults.
• Certification in CPR and first aid preferred or as required by the State.
• May be a licensed Certified Nursing Assistant (CNA) or Nursing Assistant (NA) depending on the state requirements and in good standing with the state licensing or certifying agency.
• Basic keyboarding and familiarity with personal computers and programs preferred.
• Must have adaptability/flexibility, especially as it relates to resident services; good decision-making/judgment abilities.
• Must have initiative and be a self-starter.
• Teamwork essential.
• Must be able to communicate effectively with residents, families, staff, Community and state officials and the general public.
• Must have a positive Criminal Background Screening.
• Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
• The Community is a drug free workplace; employees are subject to adherence to the Company Drug Free Workplace policy.
Physical/Sensory Requirements (with or without reasonable accommodation):
• Able to lift and carry loads up to 25 pounds;
• Able to walk, reach and stand for long periods of time;
• Able to grasp, with fine hand coordination;
• Able to push and pull;
• Able to distinguish smells, tastes and temperatures;
• Able to read and write;
• Able to communicate with residents and personnel;
• Able to remain calm under stressful conditions;
• Able to hear emergency and call system of residents.