Case Aide - Public Assistance
Olmsted County, MN - Rochester, MN

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High school diploma, G.E.D. or foreign education equivalent to a US Accredited High School Diploma and satisfactory completion of a two (2) year program in behavioral or social sciences
  • OR-
Combination of education and experience equivalent to three (3) years of paid experience in a similar position as listed in the Examples of Work

Individuals required to use County vehicles and equipment must have a valid Minnesota driver’s license and be free of any major traffic violations for the last three (3) years.

Nature of Work:
Under supervision, performs a variety of assigned tasks related to the rendering of appropriate paraprofessional social services: makes recommendations on program eligibility; reviews compliance to programs and/or regulations; documents information and recommendations. The work is performed under the direction of a Family Support and Assistance Supervisor.

Examples of Work:
Provides information and/or assistance for persons in accessing resources for themselves
Interviews and assists persons with necessary forms needed to obtain financial assistance for payments under federal programs
Answers high volume phone line and provides information and referral about various financial programs available
Performs general clerical duties for family support and assistance division
Assists in incoming and outgoing mail processes
Assists in covering front desk, and reception duties
Assembles various packets
Maintains a variety of tracking spreadsheets for the Eligibility worker which include Word/Excel documents

Knowledge, Skills and Abilities Required:
Knowledge of human behavior
Knowledge of basic mathematics
Knowledge of office procedures, practices and equipment
Knowledge of form design as it relates to data entry
Ability to use a computer
Ability to relate to people in an appropriate manner
Ability to seek out available resources
Ability to perform under Federal, State and County requirements, regulations, and policies relating to family support and assistance programs
Ability to organize and coordinate job activities
Ability to accurately and rapidly process detailed information
Ability to maintain accurate and systematic records
Ability to make decisions
Ability to remain objective
Ability to establish and maintain good working relationships with clients, public and co-workers
Ability to accept and profit by supervision
Ability to express ideas clearly and ability to comprehend and follow written and verbal instructions
Ability to communicate in a verbal and written manner
In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands: This position requires a majority of time (up to 70%) spent walking and sitting. Some standing is required and objects of usually no more than ten (10) pounds need to be lifted, carried or pushed. Adverse movements such as stooping, kneeling or crouching are often required. Simultaneous/repetitive use of both hands is required for writing and data entry. Excellent sensory skills are important (sight, hearing and speech) as well as ability to communicate effectively. No adverse working conditions.
Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.