Case Manager; Capital Region Child & Adolescent Mobile Team
Parsons Child and Family Center - Albany, NY

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The Capital Region Child and Adolescent Mobile Team (CRCAMT) responds to a child or adolescent’s emotional/behavioral health crises at families’ homes, in schools and at emergency points of entry as requested by family members.

Staff provides consultation and information, crisis assessment, intervention, stabilization, and facilitation of alternate levels of care directly to the families during crisis episodes. Staff also provides after-crisis phone support to help the family gather knowledge and resources to prevent/deal with future crisis episodes. The guiding principle of this initiative is that children and families must be assisted in the least intrusive, least traumatizing manner possible.

We are searching for a full time Case Manager to join CRCAMT. This person will function as part of a multi-disciplinary mobile team, providing crisis intervention services to children/adolescents and their families experiencing psychiatric and behavioral crises in Albany and Schenectady Counties. The Case Manager provides services in order to facilitate transition from crisis services to ongoing services. This is a 40 hour per week position.

Case Management Functions:
Facilitate communication of families, caregivers, consenters, participants, agency, and collateral staff, working diligently to assure smooth transition of crisis services to ongoing services.

Next day coordination to link children, adolescents and their families to a broad range of services which includes acting on behalf of these youth or their families to access and obtain services or benefits to which they are entitled.

Assist the CRCAMT Supervisor/Program Director with coordinating case planning.

Coordinate and follow up with CRCAMT Psychiatric Evaluations by following existing protocol and linking families to long term services in their area

Per existing protocols, coordinate and follow up with Crisis Respites

Consult with other community agencies to identify potential resources for case management services

Participate as a Crisis Team Clinician on an as needed basis

Respond to Case management Consultations with local Emergency Rooms and Crisis Stabilization Units

Case management monitoring and follow up:
Assures that quality services, identified in the safety plan are delivered

Monitors family and provider satisfaction with the services provided.

Records all communication, interactions and contacts in the progress notes.

Makes any necessary revisions to the safety plan.

Makes alternate arrangements when services have been denied or are unavailable to the recipient.

Assists the recipient and/or the provider of services to resolve disagreements, questions, or problems with implementation or the safety plan.

Data Management and Administrative Tasks:
Assist administrative staff with entering information into the database, including entering demographic and required fields, and assuring that data is entered in a timely manner.

Routinely run reports to monitor timelines, referral processing, county usage, dispositions, interventions, outcomes, cost savings and diversion statistics, alerting administrative staff and Program Director to critical concerns.

Set up records and monitor current records for completeness prior to case closure, alerting Program Director to records that are not in compliance.

Assist IT in updating or changing database needs as needed

Forward aged out records per agency guidelines to the Records Coordinator.

Assure that mail is delivered to/from program staff at least once daily.

Maintain sufficient supplies and building related operational needs for program operations, submitting requisitions to Program Director as needed.

Perform other duties as assigned and approved by program director.

Record Keeping:
Complete all record keeping and reporting requirements associated with program as required, progress notes, service utilization and monthly statistics and reports.

Assure confidentiality in all clinical, fiscal, and administrative matters, including monitoring records cabinets for security and proper sign-out procedures and following release of information guidelines.

Required Skills

Required Experience


BS in Social Work, Psychology or related human services field with two (2) years experience providing direct services (intake and screening, assessment, case management/coordination/ Implementation, crisis intervention, monitoring and follow up, counseling) to or linking children and adolescents who are mentally or cognitively disabled to a wide array of services


MS in Social Work, Psychology or related human services field with one (1) year experience providing direct services as listed above.

Requires a valid drivers license and occasional use of own vehicle to meetings, and/or selected home visits.

Must have excellent organizational and communication skills, well developed computer skills including database management program skills, spreadsheet management skills and word processing programs including form creation.

Parsons Child and Family Center - 15 months ago - save job