Case Manager
Volunteers of America - Greater New York - Brooklyn, NY

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The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.


Principal Responsibilities Include:

  • Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
  • Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
  • Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
  • Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
  • Perform related tasks as assigned.

  • Minimum Qualifications:

    Bachelor’s degree or 60 college credits plus two years relevant experience. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

    Closing Statement:

    Make a living by making a difference. Apply online today!

    Volunteers of America is an Equal Opportunity Employer.

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