Case Manager II
Community Services Group, Inc. 49 reviews - Lancaster County, PA

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General Summary:
The Case Manager II provides casework services to assist individuals and their families in achieving their optimum level of functioning. The Case Manager II exercises clinical/casework skills and considerable independent judgment, decision making, and creativity in facilitating the individual’s/ family’s personal growth and enhancing the stability of their social network.

Essential Duties and Responsibilities:
Interviews individual and individual representatives to gather pertinent demographic psychosocial information.

Completes strength based assessments and need analysis with individual and family.

Develops goal-oriented, time-limited, comprehensive service plans in cooperation with the individual and/or representatives.

Coordinates needed services for individual, families and others who are significant to the service plan.

Maintains accurate, complete individual records and produces clear, accurate reports.

Participates in formal and informal training programs which provide basic knowledge relative to the company’s purpose, services provided, individual population characteristics, and applicable laws, methods, procedures, rules, and regulations governing the operation of the company.

Makes referrals to other public and private social services and community agencies and resources to meet individual and family needs, assists individual and their families in understanding and utilizing these resources.

Maintains regular communication with families, schools, physicians and other service providers involved with the child and family.

Travels to individual locations, other agencies, and community resources for the purpose of arranging and providing community and home-based service for children, adolescents, and families.

Performs on call services.

Provides coverage in emergency situations.

Required Knowledge, Skills, and Abilities:
Knowledge of mental illness and/or mental retardation/intellectual and developmental disability diagnoses and symptomatology .

Knowledge of human development and behavior including individual, family and group.

Knowledge of or experience in the child welfare system.

Knowledge of or experience in adult mental illness service system.

Knowledge and the ability to utilize good listening skills and comprehend verbal instructions given in English.

Ability to conduct individual and family interviews and to use them to identify individual and family issues and goals.

Ability to establish and maintain effective working relationships with individuals, their families, other staff, outside agencies and the general public.

Ability to maintain confidential information.

Ability to understand and accept the needs and rights of others and to work with children and/or adults who are physically challenged emotionally disabled.

Ability to work in a leadership role.

Ability to make sound decisions and handle stressful situations.

Ability to express thoughts in a concise and logical manner.

Ability to plan and organize work, prepare adequate records and reports, set priorities, and maintain a caseload in an effective and timely manner.

Ability to communicate effectively and work cooperatively with employees, other professionals, individuals/families in the company’s services and the general public.

Ability to learn the services that the company, other agencies, and community organizations provide.

Ability to learn, interpret and apply relevant laws, regulations and policies governing the specific company program.

Ability to work beyond the normally scheduled hour work day as needed in order to resolve clinical issues, meet operational demands and sensitive time restraints.

Ability to travel and meet individuals in a variety of settings.

Knowledge of computers and Microsoft software products.

Ability to separate personal beliefs and program philosophy.

Ability to present a confident, professional image to the individuals/families served in CSG program, co-workers, service providers and community

Ability to read and comprehend instructions written in English.

Ability to write legibly in English in a clear, concise, and logical manner.

Ability to speak clearly and express self effectively in English.

Minimum Education, Credentials and Experience:
A bachelor’s degree from an accredited college or university with major coursework in sociology, social work, psychology, gerontology, anthropology, criminal justice, theology, nursing, counseling, or education;


Registered nurse;


Associates degree with at least twelve credit hours in Psychology, Sociology, or Social Work

Special Requirements:
Must be able to work flexible hours to meet individual’s and program’s needs.

Must have a valid driver’s license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individual to appointments.

Must have the ability to obtain clearances as defined by regulations.

Key Words: Case Managers, Case Workers, Case Management Specialist, Intensive Case Managers, Homeless outreach, Social Work, Social Worker, Social Services, Human Services, Clinical

Community Services Group is an Equal Opportunity Employer

Required Skills

Required Experience

About this company
49 reviews
CSG is a leading provider of mental health, intellectual and developmental disabilities (IDD), autism and child and youth services because...