VOLUNTEERS OF AMERICA - GREATER NEW YORK, INC.
POSITION TITLE : Ca se Manager Supervisor
PROGRAM: Grasslands Homeless and Chemical Dependency Services
REPORTS TO : Associate Director of Program Services
POSITION CODE : GHS501
FLSA STATUS : Exempt
The case manager supervisor ensures that case managers deliver services to clients consistent with the professional standards of the Case Management Model, the requirements of funding contracts and the policies and procedures and Shared Values of Volunteers of America-Greater New York.
The position requires a masters degree in human services with three years experience with a similar client population.
Supervise case managers, interns and other staff as assigned.
Develop program and community resources and provide training and reference materials for case management staff. Manage sharing sessions for peer skill development and resource sharing.
Provide quality case management services, protect integrity of adopted models, use available resources efficiently and achieve service outcome goals.
Manage program record keeping, data collection and evaluation to provide for continuous improvement of case management services.
Manage a client caseload as assigned.
Perform other related tasks as assigned.
EFFECT ON END RESULTS :
Case management staff is effectively supervised.
Case management staff is appropriately trained and has access to necessary linkages and resources.
Quality services are provided consistent with adopted models, resources are used efficiently and outcome targets are achieved.
Case management services are well documented and quality assurance activities provide continuous improvement of services. Funding agency documentation and reporting requirements are fully met.
Assigned caseload is effectively managed.
Related tasks are performed completely, on time and accurately.
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Volunteers of America is an Equal Opportunity Employer.