Works under the direct supervision of the Receivables Coordinator and Patient Accounts Manager with oversight of the Lead Cashier. Provides services to internal and external customers. Listens to customers'' requests and attempts to immediately resolve problems. Assists Insurance Verification staff in contacting in-house patients who need personal assistance with Medicaid and charity applications. Greets and renders service to all "walk-in" customers. Accepts and posts payments, and resolves customers'' questions related to insurance payments. Accepts and processes requests for Charge Estimates. Updates insurance information in the Affinity System and notifies Insurance Verification Specialist. Adds or edits information in the Affinity or Misys system. Performs other activities as directed by management.
High school diploma
Registration/Certification or License Required:
Associates degree in business / accounting / customer service, or related field.
Several years of previous billing and/or collections experience, preferably in a health care setting.
Management Experience (If applicable):
Sitting at one time tolerance of 2 hours; carrying 10 pounds infrequently up to 30 feet; frequent bending, reaching, stooping, kneeling.
Must possess working knowledge of Microsoft Internet Explorer, Word and Excel. Knowledge of Microsoft Access and PowerPoint desirable/\.