The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.
• Reception, Check-In, Check-out (where applicable):
1. Greet & assist patients that present
• Follow appropriate patient registration/check-in policies & procedures
• Verify and/or update all demographic information, e.g. Personal Physician Selection, Language Preference
2. Working knowledge of Health Plan coverage types, e.g. (but not limited to) traditional, deductible, etc.
3. Check in patients by following check-in policies & procedures & using the check-in systems or manual visit records when the systems are down
• Determine patient's membership/benefits according to the benefit display
• Create accounts as necessary, e.g. (but not limited to) workers' compensation, confidential, etc.
• Capture & populate workers' compensation data on the correct screens & select the correct coverage as necessary
• Manage electronic in-basket
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed
• Collect co-pays & fees
• Inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically/manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
4. Check out patients by following checkout policies & procedures & using the checkout systems or manual visit records when the systems are down, if applicable
5. Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal & industrial patients
• Initiate & complete required forms for all appointments per policy
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
6. Assist patients by:
• Explaining co-pays/applicable fees
• Providing facility directions
• Referring to other departments & administrative services for further information, e.g., Member Services, Medical Secretaries& Business Office
• Initiating & completing appropriate forms as needed, e.g. Release of Information, Patient Financial Responsibility
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification
• Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP
• Demonstrate knowledge of and application to Health Connect
7. Maintain the patient will-call area box if applicable
8. Communicate with clinical & business office staff as needed
Cash Handling, Reconciliation & Deposit
1. Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies & procedures (see reference list)
2. The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents& all keys assigned for cash control
3. Obtain, secure & ensure sufficient denominations to provide change
4. Reconcile shift & deposit funds according to the Cash Handling Responsibility Agreement
5. Use correct procedures to document & report discrepancies
• High School Diploma/GED.
• 6 months work experience.
Comfortable working with children and families.
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organizes, manage time and prioritize workflow in a complex environment.
• Knowledge of computer and computer keyboard.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to the detailed responsibilities outlined in the appropriate Cash Handling Responsibility Agreement.
Kaiser Permanente - 20 months ago
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