Category Support Specialist
TX - Dallas
Store Support Center-Corporate
2 - 5 years
The Category Support Specialist is responsible for the coordinating data elements for products in the assortment. Typical activities include: new item introduction, item expansion, test items, pre-books, promotional/billback activities and communication/coordination with vendor contacts. Coordinate and execute product information exchanges between 7-Eleven master systems and vendors in a high volume, low error tolerance environment.
Duties and Responsibilities:
•Coordinate new product setup information with vendors (e.g. product descriptions, UPC, cost, case quantity, LDU, FOD, etc.) with a strong attention to detail for nuances related to vendor type (CDC, Wholesale, DSD) and internal strategic initiatives (BT, CMR, test products, etc.)
•Coordinate product introduction information communication to stores.
•Accurately interpret and capture vendor funding components from Cost Support Agreements.
•Cultivate and maintain strong knowledge of family items, financial impact of promotional activities, and nuances of key strategic initiatives (BT, CMR, etc.)
•Develop and execute expertise in proprietary 7-Eleven cost support system and promotional funding types that can be supported (RDAs, Quantity Discounts, Billbacks, Scanbacks, Off Invoice Allowances, etc.)
•Develop and execute expertise in proprietary 7-Eleven Promo Master and promotion types that can be supported (2/$X, discounts on product combinations, coupons, etc.) and detailed product data required to facilitate successful rings at the store.
•Coordinate monthly Marketing/POP efforts.
•Extracts product information from 7-Eleven systems using SQL, Access, and SEI proprietary systems.
•Synchronizes product information between vendor communications and 7-Eleven system extracts using advanced level excel skills.
•Reviews product information for completeness and accuracy, identify and escalate issues.
•Completes and submits product information change request forms for management approval and data processing.
•Analyzes product information changes and reports on activities completed.
•Reviews product information in 7-Eleven systems for inconsistencies.
•Researches issues to identify root cause and recommended resolution.
•Executes cross-functional tasks based on priority and volume of workload.
•Communicates / escalates issues to the Supervisor as appropriate. Coordinates product information change communications with vendors (e.g. UPCs, product cost, delivery configurations, etc.)
•Drives the requirement for consistency of process and format in all communications with vendors.
•Coordinate pre-book activities, product tests, and product replacements.
•Monitor product inventory with 7-Eleven partners (e.g. McLane, FES, Excel, Mitsui, and CDC / Commissaries)
Knowledge, Skills and Abilities:
Education: High School + Equiv Exp or Bach/4 Yr Degree
Advanced Excel skills
Position requires strong analytical skills and attention to detail
Advanced working knowledge of Excel (must be able to efficiently and effectively execute VLOOKUPs, IF
Statements and Pivot Tables)
Effectively operates in a high volume environment while achieving minimal error rates
Strong written and verbal communication skills
Thorough understanding of retail/inventory attributes is preferred.
Use your experience to build a career with the world’s #1 convenience store.
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