This position has extensive contact with the public and airport tenants serving as a front line point of contact. This position performs day-to-day operations of the MSP Airport Conference Center by providing exceptional customer service, preparing and cooking for multiple catered events, event planning and providing support to its users and the staff.
Scheduled hours for this position are generally between 7:00 a.m. and 5:00 p.m. Monday thru Friday. However, employees may be asked to work extended hours depending upon scheduled Airport Conference Center events.
To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.
Questions regarding this position can be directed to Nicole Kiefer at email@example.com or 612.726.8166.
Applications will be accepted until 3:00 p.m. on Friday, January 10, 2014.
Minnesota Government Data Practices Act
The Metropolitan Airports Commission (MAC) collects information from applicants for the purposes of determining employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant's suitability for the position.
The information collected may be classified as public or private data under the MGDPA. "Public" means that data is available upon request. "Private" means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability or you have questions regarding the application process, contact Anita Bellant at 612-726-8196 or Anita.Bellant@mspmac.org .
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.
Serve as the primary point of contact for prepping, cooking and serving meals by:
- Ordering and pick up of food and beverage items from local suppliers
- Preparing and serving beverages
- Wash, peel, and/or cut various foods to prepare for cooking or serving
- Cooking a variety of foods according to customers’ orders and supervisors’ instructions, following approved procedures and those set forth by Hennepin County Health Department
- Set-up catering equipment, food presentation and displays
- Complete daily inventory control and order catering supplies as needed
- Clean work areas, equipment, utensils and silverware according to policies
Serve as the secondary point of contact by:
- Meeting and greeting all clients and guests
- Escorting clients to conference rooms
- Answering multiple phone lines
- Anticipating the customers’ needs
- Assisting in problem resolution
- Providing Airport Conference Center tours to prospective clients
- Schedule reservations for clients and assist in coordinating a successful event
- Identify catering needs and up-sell as appropriate
- Perform room set-up and presentation
- Authorize and schedule security passes
- Assist clients with faxes, photocopies, printing and audio visual equipment
- Service clean-up to include dishes, linens and trash
- Prepare, track and reconcile invoices
- Collect and reconcile payments
- Create, compile and reconcile reports
- Recommend process improvements
- Marketing and upselling of the Airport Conference Center and products
- Recipe file maintenance and cost analysis of products and recipes
- Other duties as assigned
MAC Core Competency Requirements
- Complete work assignments in an accurate and neat manner.
- Produce required volume of work within assigned deadlines.
- Consistently practices cooperative, positive and flexible work habits and accept accountability for job responsibilities.
- Use sound, ethical judgment in solving problems and making decisions.
- Use effective interpersonal skills to develop positive work relationships.
- Perform work in a safe, secure and ethical manner.
- Use good communication skills in and between work groups.
- Comply with required work schedules.
- Comply with all MAC policies and procedures.
- High school diploma or GED
- Experience coordinating, prioritizing, preparing and cooking food and beverage for multiple events
- Professional experience in event planning or event coordination where the primary duties included taking reservations, anticipating client needs and providing administrative support
- Professional catering experience where the primary duties included food handling, preparation, presentation of food and cooking with commercial grade kitchen equipment
- Must be detail-oriented, innovative and creative
- Excellent interpersonal and customer service skills
- Excellent oral and written communication skills
- Intermediate skill level using Microsoft Outlook
- Basic skill level using Microsoft Excel, Word and PowerPoint
- Ability to work independently with minimal supervision
- Ability to maintain confidentiality
- Ability to independently lift, position and pull forty pounds
- Ability to stand for long periods of time
- Valid driver's license and possession of a working reliable vehicle
- Experience in revenue accounting and financial reporting
- Experience preparing usage or statistical reports
- Experience handling cash and credit card transactions
- Knowledge of principles and methods for showing, promoting and selling products or services
- Basic skill level using Microsoft Access
- Food Handler or Certified Food Manager Certification or training
- Event Planner Certification or training
- Catering Certification or training
- Experience setting up and/or troubleshooting audio-visual equipment
- Experience working with Ungerboeck Software
Metropolitan Airports Commission - 7 months ago