The Resort at Pelican Hill is seeking a Catering Sales Manager (Social Market).
As the local, on property catering sales contact for customers, the Catering Sales Manager is responsible for proactively soliciting and handling catering-related opportunities. Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Pelican Hill Standards to maintain brand integrity.
(3+) years of Catering sales experience preferably in the Social Market.
Must be able to “Knock on doors” to get the business
Knows how to conduct research on the Internet.
Weekly prospecting and soliciting goals
Uncovering new customers (Local and social)
Effective sales skills to up-sell products and services
Knowledge of menu planning, food presentation, and banquet and event service operations
Ability to manage guest room and meeting space inventories
Strong customer development and relationship management skills
Knowledge of overall hotel operations as they affect department
Knowledge of Event Technology products and services
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relation skills
Strong “Closing skills”
Strong “persuasion” skills
College degree preferred
The primary responsibilities of the Catering Manager include:
Responds to incoming catering opportunities for Pelican Hill resort
Proactively identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Understands competitors’ strengths and weaknesses, and knows how to sell against them.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Effectively develops relationships within community to strengthen and expand customer base for catering sales opportunities.
Effectively manages and develops relationships with key internal and external stakeholders.
Ensures a high level of customer satisfaction.
Builds and strengthens relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment,etc.
The Resort at Pelican Hill in Newport Coast® is an extraordinary destination located in Southern California with expansive views of the Pacific Ocean. With Palladian-inspired architecture from Northern Italy, The Resort offers 204 Bungalow guest rooms and 128 Villas that give guests the feeling of a home away from home, along with world-class restaurants in classic al fresco settings, a luxurious spa and 36 holes of golf designed by Tom Fazio. The Resort is located between the exclusive communities of Laguna Beach and Newport Beach with just a 15 minute drive from Orange County’s John Wayne airport, a 30 minute drive from Long Beach Airport and a 45 minute drive from Los Angeles International Airport.
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