The UPS Store Center Manager is responsible to run day-to-day operations for this retail location. The Center Manager is ultimately accountable for center's profit/loss, continuous improvement, customer satisfaction, personnel management, and business development. He/She will be required to open and close the center, maintain high-quality customer service delivery and productivity of the team, control center's operating cost and expenses, and provide weekly and monthly reports to the franchise owner. The ideal Center Manager candidate has a post high school education (college coursework or degree), two years retail store operations and up-selling experience, strong supervisory/managerial/leadership skills, excellent computer/Internet/business applications knowledge, the physical ability to perform this job (lifting, bending, standing, etc.), and knows when to 'listen and/or lead'. He/She shall possess a dynamic/"can-do"personality and can motivate a team to optimize performance.
The following is a representative list of the duties and responsibilities associated with this position:
-- Perform personnel management to include recruiting, training, scheduling, and coaching associates
-- Schedule work assignments and facilitate weekly or monthly staff meetings
-- Monitor, evaluate, and maximize customer service delivery and customer satisfaction.
-- Develop and implement store marketing program (within the franchise framework)
-- Manage Center financials and prepare/provide required reports
-- Manage inventory and equipments to ensure continuous center operation
-- Review employee time sheets and submit for payroll processing
-- Manage center's operational quality, including safety, appearance/cleanliness, and businesses/organization
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