The Center Manager is responsible to run day-to-day operations for this retail location. He/She is required to open and close the center, manage productivity and world-class customer service delivery of the team, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal Center Manager candidate has a post high school education (college coursework or degree), two years retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/Internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to 'listen and lead'. He/She will have a dynamic personality and can motivate a team to optimize performance.
The following is a representative list of the duties and responsibilities associated with this position:
-- Perform personnel management to include recruiting, training, scheduling, and coaching associates
-- Schedule work assignments and facilitate weekly or monthly staff meetings
-- Monitor, evaluate, and maximize customer service delivery and customer satisfaction.
-- Develop and implement store marketing program.
-- Manage Center financials and prepare/provide reporting
-- Manage inventory
-- Review daily employee time sheets and submit for payroll processing
-- Manage Center maintenance including cleanliness, safety, and organization
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