The Center Manager is responsible to run day-to-day operations for this retail location. He/She is required to open and close the center, manage productivity and world-class customer service delivery of the team, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal Center Manager candidate has a post high school education (college coursework or degree), three years retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/Internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to 'listen and lead'. He/She will have a dynamic personality and can motivate a team to optimize performance. Acccepts responsibility for his/her actions and the actions of their Associates. Sets priorities and follows through to ensure store sales are increased and customer satisfaction is attained. Able to work as necessary based on Center Owner requirements.
The following is a representative list of the duties and responsibilities associated with this position:
-- Perform personnel management to include recruiting, training, scheduling, and coaching associates
-- Schedule work assignments and facilitate weekly or monthly staff meetings
-- Monitor, evaluate, and maximize customer service delivery and customer satisfaction.
-- Monitor, evaluate and maximize sales.
-- Develop, implement, or improve store marketing program.
-- Manage Center financials and prepare/provide reporting
-- Manage inventory
-- Review daily employee time sheets and submit for payroll processing
-- Manage Center maintenance including cleanliness, safety, and organization
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