Change / Release Manager
Net2Source - Jersey City, NJ

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Primary Responsibilities

Ensure PWI change and release policies are followed for all changes migrating to production

Facilitate Production Readiness Reviews for significant changes at the weekly PWI Release Advisory Board Meeting

Work closely with the PWI Application Support Center to identify changes responsible for production incidents

Act as a liaison to Enterprise Change representing the PWI business unit

Facilitate change/release meetings

Manage complex projects/initiatives within the team and across multiple product lines

Respond to internal/external audit requests

Participate in On Call rotation

Education and Experience

BS Degree in Computer Science or IT degree highly desirable

Significant experience in one or more of the following IT areas: Change Management, Release Management, Production Support, Development, Quality Assurance

5 - 10 years of relevant experience

Skills and Knowledge

Excellent written and verbal communication skills

Proficient in Excel, Word, PowerPoint, MS Project

Working knowledge of ServiceManager

Knowledge of ITIL processes and principals

Knowledge of FSDM and FAM (internal to Fidelity) development practices and principles helpful

Strong project management skills

Demonstrated ability to balance priorities and simultaneous projects