Chief Service Engineer - US Helicopters
Rolls-Royce - Indianapolis, IN

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Rolls-Royce, a world-leading provider of power systems and services for use on land, at sea and in the air, operates in four global markets - civil aerospace, defense aerospace, marine and energy. We continue to invest in core technologies, products, people and capabilities with the objective of broadening and strengthening the product portfolio, improving efficiency and enhancing the environmental performance of its products.

Business Overview:
Defence Services is rapidly evolving to support the needs of our worldwide customers. It is therefore essential that the Services function delivers customer satisfaction and value for money via the safe and reliable operation of our products in service.

As the Service business grows, the scope of the services that Rolls-Royce provides to our customers will evolve and this role offers both new and exciting opportunities to those involved in their delivery.

The Chief Service Engineer role on US Helicopter Engines is responsible for leading an Engineering for Services team that ensures the safe and disruption free operation of in-service products and systems on behalf of the Chief Engineer and Chief of Service Engineering - Defence.

This includes the provision of technical direction and supervision of Service Engineers, the investigation into in-service events, the provision of technical information to field service reps, operators, and OEMs on service-related issues, the definition of field control actions, the issue of Service Bulletins and Technical Variances, the approval of the technical content of technical publications and the identification of service-related product improvements.

Key Accountabilities:
Operate within the company safety procedures to investigate, resolve and close significant safety related field events in accordance with the Rolls-Royce Safety Management System

Provide the technical leadership of core engine and controls/accessories related Service Engineering activities

Services tasking priority

Liaise with engineering to define and implement programs of work and corrective actions necessary to maintain continued safe operation of the product

Identify the need for design changes in response to field issues as necessary and communicate them to engineering via the established product change process

Proactively support improving engine and component reliability, utilising maintenance data and trend monitoring where available and appropriate

Support engineering in the communication of the status of service investigations via technical briefings both internally and to OEM customers, operators and airworthiness authorities

Ensure the accuracy of the technical content of Technical Variances, Service Bulletins and the published Technical Manuals

Develop the Services engineering strategy for the US Helicopter Engine portfolio and power-by-the-hour business model

Rolls-Royce has a broad customer base comprising 600 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,000 marine customers including 70 navies, and energy customers in 120 countries. Rolls-Royce is a technology leader, employing 38,000 people in offices, manufacturing and service facilities in 50 countries. Rolls-Royce is a Military Friendly Employer. Rolls-Royce is committed to Equal Employment Opportunity and a barrier-free employment process.

Qualifications and experience

Bachelor's degree in an engineering discipline and 10+ years gas turbine experience

Excellent interpersonal and negotiating skills

Able to manage through systems and process

Able to manage conflict

Demonstrable leadership skills

Ability and drive to achieve and deliver results

Able to manage vision and purpose negotiation

Demonstrable change management skills

Broad organisational knowledge and business acumen

Proven ability to communicate at all levels

About this company
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Rolls-Royce plc is a global company providing power on land, sea, and air. The company has established leading positions in civil aerospace,...