Under immediate supervision, is responsible for receiving and recording referrals from community organizations, professionals, and concerned citizens regarding suspected or potential child abuse, neglect, or dependency.
Interviews by telephone to determine as much factual information as possible from the referent; also conducts some interviews with referents who visit the agency in person.
Screens reports to identify those that are appropriate for assessment or investigation by the Intake Department, based on department criteria and on the procedural rules and requirements of the Ohio Department of Job and Family Services.
Makes an initial identification of those referrals which constitute emergencies and brings them immediately to the attention of a supervisor or manager. Documents all referrals thoroughly, using the prescribed format to record all know information in WebFacts while gathering the information, and routes referrals as required.
Responds to public inquiries and offers suggestions for resolution of problems not appropriate for service by MCCS; may refer applicant or referent to another agency and assist in facilitating delivery of that service.
Accepts assignment of other responsibilities in the Intake Department as needed, including but not limited to follow up referrals, other telephone interviews, collaterals contacts, documentation, case conferences, etc.
Participates in departmental and agency activities such as meetings, conferences, planning sessions, decision-making regarding individual and general casework, and other aspects of Intake Department work.
Performs liaison duties as required between Intake and one or more other community organizations which are frequent sources of referrals.
Performs other related duties as required.
Minimum Class Requirements:
CWC 2 - Masters in Social Work or related field. Preference given to candidates with field placements or volunteer experience involving casework responsibility with families and children
BA/BS in Social Work or related field and at least two (2) years of related experience preferably in Child Welfare.
CWC 3 - Master's Degree in Social Work or closely related field with two (2) years experience including Child Welfare, Mental Health, or Family Services.
Bachelor's in Social Work or closely related field plus five (5) years of Social Work experience in Child Welfare, Family Service or Mental Health.
Training & Development:
All applicants who are extended a conditional offer of employment will be required to take and to successfully complete a screening for substance abuse before beginning work.