Chinese Express Clerk - Part Time
Hy-Vee - West Des Moines, IA

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PRIMARY RESPONSIBILITIES
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Takes customer orders at the Chinese Express counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Reviews orders for the day.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis.
  • Prepares, finishes, and replenishes product as necessary.
  • Pulls product from cooler/freezer to prepare for cooking.
  • Checks in product, puts product away, and review invoices.
  • Runs the department register and receives payment, makes change, etc, where applicable.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene
  • and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

  • SECONDARY RESPONSIBILITIES:
    • Washes dishes as necessary.
    • Orders product and supplies as necessary.
    • Prices product for customers as necessary.
    • Delivers orders as needed.
    • Assists in other areas of store as needed.
    • Performs other job-related duties and special projects as required.
    SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:
    • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
    • Ability to do simple addition and subtraction; copying figures, counting and recording.
    • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
    • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
    • Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
    • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

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    About this company
    317 reviews
    Give Hy-Vee a high five for being one of the largest privately owned US supermarket chains, despite serving some modestly sized towns in the...