Claim Associate-ILR
State Farm - Atlanta, GA

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Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.

Claim Associates in the new Initial Loss Reporting (ILR) area receive claims and ensure prompt routing to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process.

The primary responsibilities of a Claim Associate-ILR include:

Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting

Gathering and documenting loss information

Working in a collaborative team environment to handle a large volume of claims and telephone calls

Using State Farm claims systems and other technologies to perform job duties


Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable

Ability to learn and apply claims policies and procedures

Ability to communicate clearly, professionally, and empathetically

Ability to maintain quality work product and professionalism, even when work volume is high

Ability to learn and utilize computer systems and other technologies

Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability


Applicants must be willing to work flexible work shifts within a 24 hour work environment

Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements


Initial Loss Reporting (ILR) Customer Associates are a dedicated, in-office workforce assigned to our centralized claim environment. These positions will be housed in our centralized operation in Atlanta, Georgia.

***** This is a 24-hour operation, requiring employees to work various shifts, nights, weekends, and holidays. *****

Employees requesting consideration for this position will be requested to complete an authorization form allowing a background check to be completed.

Please Note: Successful candidates selected for this position will receive a job offer stating that continued employment as a State Farm ILR/Express Customer Associate is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Licenses must be secured within two weeks from the date of hire. Failure to do so may result in termination.

Please refer to the Initial Loss Reporting Customer Associate (ILR) level descriptor for additional roles and responsibilities of the position.

Candidates must be willing to relocate themselves at their expense to the Atlanta, Georgia area.

Competitive candidates may participate in on-site interviews the week of July 30-August 3 in Atlanta, Georgia. (These dates may be subject to change.)


Our Total Rewards benefits package includes:
Competitive starting salary

Annual merit reviews

Annual bonus potential

You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.

To search for more information on careers in the U.S., visit To search for more information on careers in Canada, visit

State Farm Insurance is an equal opportunity employer

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State Farm Mutual Automobile Insurance Company® is the largest auto insurer in the U.S. since 1942. About one of every five cars on the...