Claim Specialist - Homeowners
AAA (The Auto Club Group) - Saint Louis Park, MN

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When an accident or disaster strikes, AAA members throughout the Midwest depend on our Claims team for sensitive, efficient & responsive claims handling. We invite you to join our Claims team as we continue to enhance operations to the benefit of our customers. As a result of the expansion of our market territory & the array of high quality services offered to our members, The Auto Club Group seeks an outside (Home-Based), Homeowner Claim Specialist for territories northwest of the Twin Cities area. Our Homeowner Claim Reps work independently from their homes to perform detailed & highly complex claim functions; authorize repairs & update claim diaries; conduct audits of contractor/ repair facility estimates & inspections; & assist in the recovery of corporate claims expenditures from insured's, businesses, other insurers etc. The successful candidate will have excellent communication, organization & analytical skills. In addition, candidate must possess 2+ yrs experience as a claim representative handling homeowners claims, & an Associate's degree in Business Administration, Insurance or related field. Ideal candidate will also have knowledge in residential construction and construction practices as well as experience in estimating with Xactimate or MSB IntegriClaim estimating platforms. Bachelor's degree preferred & Bilingual (English/Spanish) a plus!The Auto Club Group offers a competitive salary & generous benefits package, including medical, dental, vision, 401(k) & much more.
Position Requires: Successful completion of basic Claim Representative Training Program or equivalent or ability to obtain within 9 months. Candidates must be eligible to acquire and maintain a state adjuster's license for appropriate state(s). Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of one year experience as a Claim Associate within homeowners area. Applicants selected from the Claim Associate candidate pool must successfully complete all training required within nine (9) months of hire. Experience to include evaluating construction repairs for quality and compliance with repair estimates. Investigation experience to include securing and evaluating evidence, determining the existence of possible criminal actions, and assisting in the preparation of court proceedings Knowledge to include Negligence Law, No-Fault Law, Essential Insurance Act, the Fair Trade Practices Act as they relate to claims, medical terminology and human anatomy, building construction and repair techniques, criminal law, and court procedures Demonstrated skill in organization and planning, analyzing and problem solving, and written communications to include record keeping and report preparation Ability to use automated processing and computer systems, including basic PC software skills, effectively respond to questions/concerns, communicate effectively with others in a work environment, with the Public, law enforcement personnel and vendors, safely operate a motor vehicle in order to visit homes (for inspections), and provide technical expertise to Claims department on suspected insurance fraud. Willingness to travel outside of assigned territory which may involve overnight stay. Willingness to work evenings or Saturdays. Valid State Driver's License. Preferred experience includes: Associate's degree in Business Administration, Insurance or a related field or the equivalent in related work experience. Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent. CPCU coursework or designation. ADP and Pen-Pro training. Experience to include analyzing and problem solving, organization and planning, decision making, investigating, evaluating and settling homeowners claims including accurately preparing construction damage estimates, inspecting and evaluating construction repairs for quality and compliance with repair estimates, and medical bill auditing Basic PC software skills (Word, Excel etc.) Ability to lift up to 25 pounds, climb ladders, and walk on roofs WORK ENVIRONMENT Works in a temperature controlled office environment. Frequent travel required (60+% of work time) to various repair facilities in order to conduct inspections/re-inspections, visit patients, hospitals, attorneys, rehabilitation centers, repair facilities, etc. per with exposure to road hazards and temperature extremes.

About this company
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The Auto Club Group, the second largest affiliation of the AAA clubs, offers insurance, travel, financial services to more than 8.4 million...