Claims Investigator-Adjustor - SR 23
County of Hawaii 6 reviews - Hilo, HI

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Special Working Conditions: Must provide own vehicle and travel island-wide. Monthly auto allowance to be provided and amount to be determined later.

Investigates, adjusts, and negotiates for settlement of claims of real and personal property damage for and against the County of Hawai’i; conducts investigative work in contemplation of litigation and anticipated cases; handles personal injury cases not covered by insurance carried by the County of Hawai’i; and performs other related duties as required.

Examples of Duties:
  • Determines, evaluates, and verifies the facts set forth in any claim or lawsuit filed against and by the County.
  • Locates, interviews, and interrogates the principals involved and/or the witnesses.
  • Inspects the physical evidence of damages; gathers and verifies the value of damages by asking for expert opinions when necessary; arrives at judgments of the worth of statements given by individuals.
  • Obtains additional, clarifying, or substantiating information, evidence, and facts.
  • Prepares reports on findings with recommendations.
  • Negotiates for the settlement of claims to the satisfaction of the principals involved.
  • Recommends to the Corporation Counsel the acceptance or rejection of liability by the County or action to be taken against individuals who owe the County.
  • Checks with the appropriate agencies to determine the assets of individuals against whom the County has claim.
  • Follows up on delinquent accounts by personal interview and recommends new terms or enforcement of terms based on findings.
  • Assists the County attorneys in the presentation of cases.
  • Testifies and presents supporting information in court, arbitrations, mediations, hearings, administrative hearings or any other quasi-judicial proceedings.
  • Assists the County attorneys in presenting evidence and producing witnesses.
  • As directed, works with County commissions, boards, administrators, and others in judicial or quasi-judicial hearings.
  • Monitors and evaluates all requests for No-Fault benefits, including medical treatment plans for compliance with appropriate laws and guidelines; recommends the approval or disapproval of payments, treatment plans, or modifications to plans.
  • Notifies claimant or authorized representative when No-Fault benefits are about to be or have been exhausted.
  • Locates missing persons.
  • Investigates complaints against County of Hawai’i employees.
  • Prepares detailed reports of investigations, analyses, findings, and recommendations; prepares other administrative reports as required.
  • Serves complaints, counter and/or cross claims, warrants, subpoenas, summonses, or other documents for the Office of the Corporation Counsel.
  • Investigates hardship cases in condemnation proceedings and workers' compensation cases.
  • Performs other related duties as assigned.

Minimum Qualification Requirements:

Training and Experience:

A combination of education and experience substantially equivalent to:
  • graduation from an accredited college or university with major work in social work, sociology, psychology, public administration, or a related field and
  • three (3) years of investigational or law enforcement work,
  • one (1) year of which shall have involved the investigation or the adjustment of claims relating to personal, medical, and property damages.
  • a valid State of Hawai'i driver's license (Class 3) or any other valid comparable driver's license. (You will be required to submit your valid driver's license at time of the job interview.) Scan and attach certified copy of your college transcript.
Examination: A training and experience evaluation will be conducted based on the applicant's education and experience as presented in the application. The minimum passing score is 70, which indicates that the kind and length of experience is of the minimum required for the job.

Knowledge of: principles and practices of investigation; interviewing and interrogating methods and techniques; rules of evidence; elementary law of real property, insurance, and torts; court procedures; human relations and behavior.

Ability to: interpret and apply laws and regulations; gather, analyze, and evaluate facts and settle liabilities; make sound observations and mature judgments; deal tactfully and effectively with the public and representatives of other government agencies; write accurate, clear, and concise reports.

Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping: Light

Supplemental Information:

For the period July 1, 2012 - June 30, 2013, furloughs will be implemented and salary will be reduced by 4.615%.

Scan and attach the following required document to your application:
  • certified copy of college transcript

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