Claims Service Consultant
National General Insurance - Winston-Salem, NC

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Answer questions pertinent to an existing claim and determine appropriate course of action. Initial loss taking and claim set-up including, but not limited to: recognizing and opening appropriate exposures based on facts of loss, documenting specific details of loss, selling company program, validation of claim assignment, using judgement and initiative to determine what additional service or assistance is warrnated under the particular call and transferring the caller to the appropriate claim representative and/or work group. Also responsible for handling new loss reports ranging from severe human trauma to minor accidents/incidents. Responsible for focusing on the needs of loss participants. Identifies customer needs and works to meet those needs using appropriate customer service skills.

Hours for position are 1:30 pm to 10:00 pm Monday through Friday and every other Saturday or Sunday.

National General Insurance - 7 months ago - save job - block
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