Clerical Support Specialist V - Drug Information
Denver Health - Denver, CO

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The Rocky Mountain Poison and Drug Center, a division of Denver Health, has an opportunity for a Medical Information Specialist.
Responsibilities include excellent telephone skills and critical analytical thinking skills, with an emphasis on quality customer service. The incumbent will be expected to be cross-trained in all aspects of the position’s responsibilities. This will include and not be limited to quality review, case reconciliation and transmission. Must document inquiries, responses, information and action taken accurately, clearly and concisely for the purpose of fulfilling regulatory requirements per established guidelines.
Our highly trained Medical Information Specialists work on the phone with patients and healthcare providers from around the country. Their primary responsibility will be to respond to these caller’s pharmaceutical concerns, provide accurate drug information, and document the results of these conversations in compliance with FDA regulations and the protocols of our pharmaceutical company partners.

Minimum Qualifications

Education: High School Education or equivalent; 2 years of college and/or Associate’s Degree preferred.
Experience: One – two years in a medical call center preferred or relevant experience in a customer-service business with the ability to relate to a diverse patient population. Pharmacuetical industry experience is also preferred.
Knowledge of PC applications (Windows XP, Word, Excel) and/or healthcare applications, 30 wpm typing, along with the ability to prioritize and perform a multitude of duties. General office and call center skills tests will be administered for skill level assessment purposes.

Required License: None

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 500-bed acute care medical center, Denver’s 911 emergency medical response system, eight family health centers, 13 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, an off-site 100 bed non-medical detoxification unit and The Denver Health Foundation.
As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $4 billion in care for the uninsured since 1991. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving thirty percent of all Denver residents, or approximately 160,000 individuals and 40% of Denver’s children.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

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When you live a mile high, you sometimes need a safety net; that's where Denver Health and Hospital Authority comes in. Though it...