This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. This position also ensures the efficient and accurate registration of new dealers to the Auction, and maintains and updates the current dealer database and files.
Perform sale day administration functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.
Provide quality customer service through fact to face and phone support. Answer questions and provide support.
Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed.
Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.
Copy data and compile records and reports. Sort and file documents.
Operate office equipment, such as copier, fax machine, scanner, postage machine, etc.
Answer phones, convey messages, and run errands. Greet and assist customers.
Stamp, sort and route incoming mail and Airborne/FedEx packages and letters. Drop off and pick up mail at the U.S. Post office on a daily basis as needed.
Prepare outgoing mail with sufficient postage and assure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer.
Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required.
Perform sale day administrative functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.
Provide quality customer service through face to face and phone support. Answer questions and provide support.
Process new dealer applications by obtaining the appropriate registration documents according to Auction policy, such as dealer license, registration and insurance, bank reference, tax ID number, etc.
Maintain appropriate dealer files, updating items as needed.
Obtain credit reports on new dealers as necessary; obtain references from affiliated Auctions; and verify dealer licenses by contacting the state DMV offices.
Verify validity and status of dealer insurance records, as well as business address and phone numbers. Familiarize new dealers with appropriate Auction policies.
Work on the dealer registration counter on sale day, registering new dealers, issuing bidder badges, updating dealer information, answering questions, and assisting customers.
Load and/or update required dealer information into Auction Access System and the AS 400 by scanning dealer documents into the system, taking dealer photos, and providing them with a temporary ID card if necessary.
Work with the front office department to maintain titles and checks for dealers who have not provided required documentation and follow-up as needed.
Handle dealer status problems, input dealer dollar limits, and coordinate with the collection department regarding new dealers placed on "cash status".
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
High School Diploma or equivalent required.
Prior clerical or administrative experience required.
Valid Driver’s License and safe driving record required.
Good communication and organizational skills required with strong attention to details.
Basic computer software skills required.
Commitment to providing excellent customer service required.
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks; manual dexterity.
Vision abilities required include close, distance and depth perception.
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
With more than 20,000 employees in operating locations around the globe, Manheim is the world's largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating transactions representing more than $50 billion in value. A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim markets Manheim Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline, Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other respected brands to the remarketing industry in 15 countries, including Australia, Turkey and the United Kingdom. Manheim is an Equal Opportunity Employer and a Drug-Free workplace. Please submit your resume to: http://www.coxenterprises.com/coxcareer/
Please submit resume before:
Cox Enterprises - 17 months ago
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery...