Global Organization Seeks
Professional, Bi-Lingual Client Account / Relationship Manager
We are a dynamic, international organization eager to add talented resources to our growing team. As an innovative industry leader for over 30 years in diverse specialty markets including travel and financial services, The Collinson Group conducts business globally with 24 offices worldwide.
As a privately-owned UK-based organization we have four core divisions including International Membership Clubs. Priority Travel Group, a creator and manager of travel clubs and services for the international traveler, is seeking a Client Account / Relationship Manager for the Priority Pass, Inc. office in Plano, TX.
Looking to enhance our operations in the US, Canada and Latin America, we want to hire the right individual to manage strategic national, multi-national and global accounts with the goal of increasing sales and identifying new product opportunities. The Priority Travel Group vision is to focus on delivering extraordinary value to members, partners and employees through the creation and management of membership and specialty travel-based programs. If you are excited to share in our vision and are looking for a work environment that is growing, thriving and has a passion for clients, then we want to talk to you.
We are passionate about building our team and welcome energetic, enterprising and professional individuals who share in our commitment to excellence. We are proud of our ongoing expansion and the career development opportunities available. Come join our team!
Client Account / Relationship Manager
Essential Duties and Responsibilities
Manage established global and direct accounts
Maintain a base of existing accounts and build a long term plan for retention and growth.
Position Priority Travel Group (PTG) as a leading provider of 'airport VIP lounge access solutions' that enables clients to sell more products and services to their most valuable customers.
Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client's business.
Assess and ensure compliance to contractual requirements.
Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
Drive professional business communications and on-going cross functional interaction with the respective Global Client Account Manager as well as between the client, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the client experience and meeting client expectations.
Identify, pursue and close new business within existing accounts via product / market / portfolio expansion.
Actively identify additional revenue opportunities, cross sales or expansion of existing portfolios that will increase PTG's value to the customer and increase customer satisfaction while meeting growth objectives.
Identify, create and deploy proactive customer experience campaigns that drive increases in revenue and client retention.
Create and deliver sales / product presentations and proposals.
Coordinate, generate and deliver PTG responses to formal RFI's and RFP's.
Help craft product and service offerings that maximize PTG's marketplace appeal to the market's specific needs.
LatPro - 20 months ago