Client Account Manager/Implementations Specialist
nasdaqomx - Chicago, IL

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NASDAQ is the world's largest electronic stock market. It lists more companies and, on average, trades more shares per day than any other U.S. market. It is home to category-defining companies that are leaders across all areas of business including technology, retail, communications, financial services, media and biotechnology industries.

We are currently looking to fill an Implementation Specialist position within the NASDAQOMX Global Corporate Services division, located in San Francisco, CA or Marlborough, MA. The Implementations Specialist performs the key role of managing the planning, development, and launch of a client's new products and services within the Corporate Solutions division, serving as primary liaison between the customer and internal resources. Implementations Specialist - Corporate Solutions Responsibilities: Actively own, manage, and take responsibility for new client implementations for NASDAQOMX Corporate Services. Collaborate with internal groups such as sales, client account managers, editors, web developers, product development, and client support to ensure quality and timely services are delivered to clients. Educate and train clients and potential clients on Nasdaq Corporate Services' products and services. Communicate client feedback, high-level issues, and recommendations to the Implementations Team to effect change and enhance service and product offerings. Perform special assignments as directed by manager or rdirector. Requirements and Education: Must have good communication skills (both written and spoken), and should have demonstrated sound decision-making ability and workload management skills; Must be confident and able to communicate effectively in writing and on the phone with all levels of Management, both internally and externally; At least 2 years of experience in client services role or similar role required, preferably within finance services industry; Bachelor's degree required; Experience with MS Office 2007 required; Ideal candidate has previous experience with HTML coding. If interested, please send your resume to careers.cm@nasdaq.com. Please put Global Corporate Services - Implementations Specialist in the subject line. This is a permanent full time position that can be located in one of three locations, eihter San Francisco, CA; Marlborough, MA or Chicago, IL. The NASDAQ OMX Stock Market is an equal opportunity employer. Applicants and employees are treated without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status
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