Client Care Surveyor (Community Based Care)
Human Services-Seniors & People with Disabilities - Salem, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.
This employment opportunity is with the Office of Licensing and Regulatory Oversight (OLRO), which is part of the Department of Human Services. There is one permanent full-time opening located in Salem (Fairview Industrial Drive SE). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:
The purpose of the Client Care Surveyor position in Client Care Monitoring Unit (CCMU) is to inspect and review the quality and adequacy of care and services received by residents of Residential Care Facilities (RCFs) and Assisted Living Facilities (ALFs), within mandated state time frames. These surveys determine the facilities compliance with state regulations, and ensure that residents are receiving services which provide the highest possible quality of care and quality of life.

Surveyors provide professional evaluations of findings during the surveys, with recommendations to Aging and People with Disabilities (APD)/Department of Human Services (DHS). Work is performed independently, as well as in a team setting, in accordance with state statutes, regulations and rules, professional standards of practice, and APD/DHS and Unit procedures. Special assignments may be made in the area of the employee's specialty (e.g. social services, dietary, rehabilitation therapy, etc.). Actively seeks to achieve the DHS goals of integrity, stewardship, responsibility, respect and professionalism. Actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of seniors, persons with disabilities, children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age, ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors. Survey Process Participates in state licensing surveys of RCFs and ALFs. Surveys may be for routine inspections, or for complaint investigations or monitoring. Surveys are conducted according to state protocols and guidelines, and time frames.
Works with a team of surveyors, either as a team member or a team coordinator, working both independently for some tasks, and in a consensus process for others.

Gathers information in survey process by:
Reviewing facility's survey history, complaint investigation reports, and data reports;
At the facility, observing details of residents' quality of care and life, including staff assistance with activities of daily living, medical/nursing procedures, staff interactions with residents, nutrition, activities provided, and environment; interviewing residents, families and facility staff; and reviewing residents' medical records and facility policies and procedures;
In all those processes, the surveyor must evaluate conditions, using state guidelines and individual professional judgment to validate and determine findings of potential non-compliance.
Contacts other personnel or agencies, such as adult protective services, ombudsman, state program coordinators, fire marshal, physicians, pharmacists, etc., as needed, to exchange relevant information.
Contributes/discusses findings with survey team in a consensus process, to determine levels of compliance or non-compliance; and, with the team, verbally reviews findings with facility administration and staff.
Writes clearly descriptive reports of findings, in a concise, complete, and legally defensible manner. Reviews facility's plan of correction (PoC) for deficiencies, and advises administrator of any issues that may need further clarification in order for the PoC to be acceptable. Conducts revisits as needed, to determine that facilities have corrected deficiencies cited at surveys. Investigates complaints of alleged resident abuse or other rule violations, by conducting an inspection in the same manner as a routine survey, but focused on the specific areas of concern. Conducts a complaint survey for all allegations of abuse/neglect within time frames. Their professional judgment is used to determine if the complaint survey should focus only on the specific allegation, or if there is a system breakdown serious enough to warrant the need to conduct a full licensing survey. Surveyor judgment is used to determine which parts of the survey process will be used to help focus the survey to best address the allegation(s). Evaluates the facility conditions, and using professional judgment and interpretive guidelines, determines if the allegation(s) are valid, whether or not other residents have been affected, whether or not the facility identified the abuse/neglect, what investigatory/prevention steps were taken by the facility, and the quality of the facility's own investigation process and prevention steps. Documentation of complaint survey results.
May provide technical assistance to assist facility administration and/or staff with rule interpretation, or with understanding of issues of concern. If needed, prepares testimony, including affidavits for hearings and court proceedings. May be called upon by court to provide evidence in support of decisions made. MISCELLANEOUS Participate in unit or agency committees or projects for purposes of internal quality improvement, or to assist with conducting relevant research to contribute toward enhancing residents' quality of care and life in long-term care facilities. Assist with orientation, training, and preceptoring of new surveyor staff. Make presentations to civic organizations or other special interest groups regarding state standards of care, rule interpretation, etc., as assigned. Maintain professional knowledge by attending job-related trainings, seminars, etc., and by reading current relevant professional journals and other publications. WORKING CONDITIONS Required to frequently travel distances and overnight for variable lengths of time. May be required to travel in times of poor road conditions and inclement weather. You must have a current and valid Oregon driver's license and acceptable driving record, or ability to arrange alternate transportation. Required to occasionally work in excess of scheduled hours on some days and/or on weekends/holidays, or in the event of serious or emergency situations.

Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation; AND

One of the following:
A Bachelor's degree in a health or human services field; OR
A license as a Registered Nurse.

LPN certification and/or experience will not meet the minimum qualifications.


Experience working in the health care field, including nursing facilities.

Experience applying laws, rules, standards and guidelines about the determination of level and quality of care for residents requiring long term direct care.
Skill in exercising independent judgment and decision making in the application of laws, rules, policies, and/or procedures.
Skill in communicating verbally with a variety of medical professionals, care provider management and staff, resident relatives, and personnel or other agencies, sometimes under tense or hostile conditions.
Skill in putting work in priority order and managing work time and efforts to accomplish both ongoing and emergent duties.
Skill in making accurate verbal and written reports.
Ability to demonstrate flexibility relating to emergent changes in schedule and team assignment.
Ability to use a computer to input, retrieve information and generate information and/or reports.
Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:
IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.

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State of Oregon - 23 months ago - save job