Client Coordinator/Front Desk
Next Generation Wireless - Cedar Falls, IA

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This person will provide excellent service to guests who come in to our salon spa as well as provide guidance and assistance with retail products. We are looking for someone who has an awareness of the importance of intention in their work on a daily basis. A commitment to focus on the guests services, in a professional manner while instilling high ethics and confidentiality is our priority.

Job duties include:
Scheduling guest salon and spa services while implementing proper procedures
Committing to and providing various AVEDA stress relief rituals
Greeting guests and escorting to waiting areas
Educating guests on services
Maximize books for each service professional in a fair and consistent manner
Closing sales and encourage guests to pre-book services
Cross-service recommendations
Product recommendations
Executing standard telephone procedure using appropriate customer service etiquette
Confirming appointments
Informing service professionals of daily schedules and/or any adjustments
Resolving guest challenges, utilizing support from the Salon Manager when necessary
Supporting retail and service staff
Responsibility for balancing and checking register drawer
Performing other duties as assigned
Interacts with other team members and management, involving the utmost in professionalism and teamwork.

Requirements:
Flexibility to work weekends and evenings.
Ability to manage time effectively
Ability to perform basic computer skills
Self-motivated and ready to go above and beyond.
Team player.
Goal-oriented.

Experience:
One year previous experience in similar environment.
Excellent client service, communication and organization skills.

Next Generation Wireless - 20 months ago - save job - block