Client Liaison/Biller - Virginia
CBE Group - Richmond, VA

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CBE Companies has an immediate opening for a Client Liaison. This position will be located in the hospital business office of VCU, in Richmond, VA. The successful candidate must be highly motivated, have strong customer service and communication skills.

Duties and Responsibilities will include:
  • Hold and Review Queues
  • Collect insurance money
  • Correcting and resubmitting claims to third party payers either electronically or by paper
  • Resolve coding and claim issues
  • File appeals with third-party payers
  • Relate new insurance information to the hospital billers for filing
  • Verify insurance eligibility
  • Request medical records when necessary
  • Request copies of explanation of benefits
  • Research account balance questions
  • Print and mail itemized statements
  • Send and follow-up on patient care complaints
  • Follow up on insurance and work comp claim status
  • Performs various collection actions including contacting patients, insurance companies, attorneys, and work comp carriers by phone.
  • Review claim charges and data for billing accuracy

Requirements for the position include:
  • High School Diploma or its equivalent
  • 2 year post secondary education degree preferred
  • 2 – 4 years billing, coding and/or follow-up experience
  • Customer Service, Telemarketing, Clerical, Medical Office and experience with MS Excel and Word preferred
  • Proficiency in computer programs and billing software
  • Experience working with hospital information systems
  • Knowledge of medical billing/collection practices
  • Knowledge of UB04 and HCFA claim forms
  • Experience working with Attorneys and Work Comp Carriers
  • Knowledge and understanding of payer contracts
  • Knowledge of medical coding and third-party operating procedures and practices including ICD and CPT codes, modifiers, and HPCPS
  • Must be well organized and detail-oriented
  • Ability to Multi-task

Please send any questions to .

EOE AA M/F/Vet/Disability. Background checks and drug testing required.

CBE Group - 11 months ago - save job
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