The Client Onboarding Team’s role is to provide front-office functions with the proactive support that will ensure RBS clients are onboarded to meet all required policies and regulations, and able to trade as efficiently as is practical. The role of the Client Onboarding Analyst is to work proactively with the business, client and other internal functions (Credit, Legal, Tax, etc.) to make the Onboarding process operate smoothly.
Specific responsibilities could include; processing New Client Onboarding requests, running background checks on institutional customers, performing account activity reviews and delivering special projects within those areas for the Head of Onboarding.
Ability to build relationships including interacting effectively with key internal and external clients
Manage multiple simultaneous requests in a high pressure, sales and client facing environment
Proactive, adaptable and self motivated
Able to exercise consistent judgment and document findings succinctly
Work with Onboarding, Sales and customer to identify gaps and obtain required documentation
Maintain detailed tracking of file status and contact log to ensure issues with responsiveness are escalated and file is completed within required timeframes
Keep team management informed of status of cases and proactively identify and flag issues
Manage and deliver individual projects as assigned
Advanced proficiency in Microsoft Office applications and internet search tools
1+ years experience in Operations or AML / KYC role involving client or front office support preferred
It is the policy of The Royal Bank of Scotland, PLC to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
RBS - 16 months ago