Client Service Representative - Entertainment
Viacom - New York, NY

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The Client Service Representative is responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Maintain assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The position has frequent contact with clients, high level industry executives, and a diverse group of internal constituents. Position is focused on exceeding our customers’ post sale needs, while adhering to all internal policies and processes.

This role is charged with building effective relationships at agencies through on-going communication with various departments i.e. Buying, Traffic, Accounting Sales, P&I, and Client Service Management on the maintenance of agency accounts.

Responsibilities:
  • Upfront and scatter order entry
  • Timely delivery of advertiser schedules/flowcharts
  • Input of all inventory adds, deletes, and moves per P&I, and/or client direction (with appropriate approval)
  • Maintain schedule changes, both internal and external, including follow-up with agencies
  • Product/Brand allocations
  • Discrepancy resolution
  • Invoice Clearance
  • Flight Changes
  • Liability tracking
  • ADU scheduling
  • MSA post analysis
  • EDI maintenance for applicable accounts
  • Collaborate with sales teams in weekly meetings and though maintenance of account status reports
  • Proficient use of WINSALES/PLAN-IT and GABRIEL systems to manage deals
  • Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
  • Monitor BOB and unit exception reports to ensure all contracted dollars are booked and all unschedulable units are placed
  • Work with P&I to flight deals, distribute weekly weights, maintain CPM guidelines, manage the effect of program changes on schedules
  • Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
  • Work closely with billing and A/R teams to reconcile and clear invoices in a timely manner, monitor accounts receivable, and issue invoice adjustments

Required Qualification/Skills:
  • Bachelors degree required
  • 1-3 years experience in sales, advertising and/or media industry

Desired Qualifications:
  • Strong analytical skills
  • Must have superior customer service skills
  • Must have flawless attention to detail
  • Must have the ability to prioritize. Must be flexible with hours
  • Must be able to manage multiple tasks and activities simultaneously
  • PC Savvy: Expertise in PowerPoint, Word and Excel
  • Must have strong verbal and written communication skills
  • Proven ability to work in a fast moving environment

Viacom - 13 months ago - save job - block
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