Client Services Analyst - Defined Benefits
Marsh & McLennan Companies 3.8235 reviews - Deerfield, IL

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

A Client Services Analyst provides support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work. To fulfill this role, the Analyst will:

Manage administrative and case management issues as well as data processing activities on a daily basis

Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy

Test and analyze system configuration against requirement documents during implementation and administration

Use our sophisticated database of tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports

Meet with project managers and clients to define project scope and objectives,

prepare work plans, documenting project's scope and review with client(s)


BA/BS degree preferred

One to three years experience preferred or equivalent industry experience

CEBS coursework preferred

Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred

Ability to prioritize and manage multiple projects simultaneously

Proficient with Microsoft Access, Excel and Word

Experience with prior software implementation and training desired

Good analytical skills

Ability to work within a team environment

Strong self-starter, fast learner, quality conscious, committed to deadlines

Knowledge of SQL is a plus

Strong oral and written communiction, attention to detail and teamwork skills combined with the ability to work independently with minimal supervision

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:



Client Service

Primary Location


Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

About this company
3.8235 reviews
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human...