Client Services Analyst - Employee Benefits
Mercer - Brecksville, OH

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The Client Services Analyst will be responsible for the ongoing client processes for small-market operations clients, and to provide support and assistance during implementations and renewals. To fulfill this role, the Client Services Analyst will:

Be responsible for the ongoing client processes of small-market operations clients including: executing and peer reviewing refreshes and mass events; completing ad hoc items including blast emails, report generation/review and research on transactions; completing out of scope client projects; managing discrepancy reports, in conjunction with GOSS

Be responsible for the support of small-market operations new client implementation and successive benefits renewals, including: assisting with maintenance of open items and meeting notes; building BeneDetails; executing test plans for client configuration with guidance from Client Service Analysts and in conjunction with GOSS

Setup and maintain Connect sites, as well as user access to Connect sites


Bachelor’s degree preferred

2 years health & benefits experience preferred

2 years experience in data analysis and development of technical specifications, HRIS systems, or Benefits Administration preferred

Solid verbal and written communication skills; ability to present complex issues/data with a high level of clarity and impact

Excellent customer service

Strong problem solving, organization and analytical skills

Experience with Microsoft Word, Excel, PowerPoint, and Outlook

Ability to influence others without formal authority

Demonstrated ability to work on a team

Ability to build and maintain relationships and facilitate collaboration and communication

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:



Client Service

Primary Location


Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

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Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the...