The client services coordinator for the Los Angeles Regional Center is responsible for coordinating designated services for prospective students, students, staff, and faculty of the regional center. This position reports to the center director.
High School diploma required, Bachelor’s degree in an area of study related to the duties of this position preferred.
Three to five years of customer service experience. Four to seven years of experience in a client-centered higher education setting preferred.
Primary Duties/Essential Functions
Coordinates and supervises designated customer service functions of the regional center. Problem solves with faculty, students, other center staff, and center leadership. Works with center director to anticipate and prevent possible conflict situations.
Coordinates enrollment of new students into all degree/credential programs offered at the center, and facilitates the registration of current and new students into appropriate classes.
Directs routing of incoming telephone calls and walk-in prospective student inquiries. May provide initial academic advisement of prospective students under the supervision of the center director and/or academic program director.
Accurately responds to student inquiries regarding issues such as, but not limited to, transfer of course units, course waivers, registration for classes, graduation requirements, financial aid, program and course prerequisites, student transcripts, independent study, graduate school admission requirements, academic calendar, course add/drop, etc.
Collaborates regularly with program director(s) and department chair(s) for purposes of maintaining currency of information for programs offered at the center.
Provides staff support and assistance to the center director as needed.
Provides inputting of prospective student inquiries into university database system.
Provides follow-up on prospective student inquiries by telephone and schedules initial advisement appointments with prospective students under the direction of the center program representative(s).
Facilitates transmission of information to students regarding academic program changes, student related deadlines, CBEST/CSET/GRE/RICA preparation courses, and availability of on-site librarian assistance.
Contacts non-reregistering students each term, and semester, in order to determine reason(s) for non-reregistration, consults with student(s), and refers individual situations to center program representative(s) for further follow-up, as appropriate.
Assists center-assigned faculty with duplication requests, classroom instructional equipment use, and related tasks.
Verifies course enrollments each academic term and semester to ensure accuracy of enrollment data provided to the Graduate Center.
May proctor students’ examinations that are taken at the center.
Performs other duties and/or projects as assigned by the director.
Organizational, client centered customer service, problem resolution, motivational, high verbal and written communication skills, and exceptional listening skills. Ability to balance and process a variety of tasks and demands. Data entry/typing proficiency. Ability to maintain the integrity of confidential information. Knowledge of office practices and computer operations.
Self-starter. Ability to work under pressure to meet deadlines. Able to work independently and as an integral team member. Ability to communicate effectively in written and verbal formats. Strong interpersonal and networking skills, including the ability to work effectively with prospective students, students, faculty, staff, and immediate supervisors. Ability to exercise good judgment and discretionary skills on when to act independently and when to consult others prior to taking action. Presents self in a professional manner reflecting the goals and standards of APU. In agreement with the purpose and mission of Azusa Pacific University in providing a Christian-based higher education for its students.
Requires sitting occasionally for extended periods of time. Repetitive motions for operating computer mouse and keyboard. Hearing and speaking on telephone. Ability to lift, pull, bend, grasp, occasionally lift up to 20 lbs., reach top of four-drawer file cabinet. Ability to drive to other university locations. Possesses a valid California driver license.
Computer monitor, reading.
Pleasant office setting, comfortable temperature.
Proficient in Google Apps., Microsoft Office, Word and Excel.