Client Services Coordinator, - Agency
MediaMind - Los Angeles, CA

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Who are we?
MediaMind, a subsidiary of DG, is a global innovator in digital marketing. MediaMind enables interactive agencies, advertisers and publishers to manage campaigns across digital media channels, including online, mobile and in-game, and a variety of formats, including rich media, in-stream video, display and search.
Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both our clients and employees. We’re dedicated to enabling online publishers, agencies and advertisers to create and manage digital marketing content and advertising formats. Simultaneously, we provide our talented employees with the tools they need to continue to grow and succeed in their current roles and careers. Our employees are our future, and we’re committed to supplying them with the tools they need to make that future bright.
Where are we?
MediaMind, Inc. is headquartered in New York, with offices in Los Angeles, Austin, Atlanta, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.
What do we need?
MediaMind is seeking a Client Services Coordinator to join our LA team.

Primary Responsibilities:
Provide multiple levels of support to Client Service Managers which includes but not limited to meeting agendas, meeting recaps and summaries, process timelines and reformatting media plans.

Manage a base of smaller clients providing various levels of service.

Introduce the MediaMind platform to new clients through training sessions designed to educate the user on MediaMind products, features and best practices.

Monitor the set-up and implementation of campaigns for clients who use the MediaMind platform and provide daily phone and email support on technical and non-technical issues.

Execute MediaMind processes properly to ensure successful campaign launches.

Conduct new and existing client refresher courses to continue the user education process.

Troubleshoot and problem-solve common campaign technical, process and client issues.

Maintain and expand the agency client relationship and notifying the sales team when there are additional business opportunities.

Maintain strong communication with agency clients and internal team members to keep everyone informed of campaign status, scope or timeline changes and manage client expectations.

Required:
BA/BS degree (minimum requirement)

Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative

Strong communication (verbal and written)

Strong initiative and ability to work well under pressure while maintaining good attitude

Detail oriented and the ability to work in a team atmosphere

Work well independently when necessary and define/manage objectives in a fast paced environment

Ability to build strong working relationships with others

Preferred:
Min 1 years related experience and/or training in online advertising desired

An understanding of interactive media and knowledge of emerging technologies

Basic understanding of video, ad serving, dynamic content solutions, rich media/Flash banner functions

MediaMind - 20 months ago - save job - block
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