Client Services Coordinator, - Agency
MediaMind - Los Angeles, CA

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Who are we?
DG (NASDAQ: DGIT) is the intelligent advertising hub for the creation, management, distribution and optimization of multiscreen campaigns across broadcast and digital channels. A robust global solution for the world’s leading brands, DG is the leading company in the industry offering a complete end-to-end digital delivery workflow, combining data aggregation and asset management within an adaptable technology core to deliver the most effective advertising.

The pioneers of digital ad distribution, DG now boasts the largest global cross-channel advertising distribution network, including the world’s largest hybrid satellite and internet network dedicated to file based broadcast video delivery. Fueling campaign management across TV, online, mobile and beyond, DG empowers marketers to work faster, smarter and more competitively to engage consumers and maximize intelligent data driven advertising. DG’s trusted solutions encompass research and analytics, planning and buying tools, trading services, video and rich media production resources and content syndication across hybrid delivery systems.

With New York as a center of operations, DG is a global company that connects over 14,000 advertisers and 7,400 agencies worldwide with their targeted audiences through an expansive network of over 50,000 media destinations across TV broadcast and digital advertising in 78 countries, managing approximately ten percent of the world’s media assets.

What do we need?
Our online division, MediaMind, a product of DG (NASDAQ: DGIT), is a leading global provider of digital advertising campaign management solutions to advertising agencies and advertisers. MediaMind provides media and creative agencies, advertisers and publishers with an integrated platform to manage campaigns across digital media channels and a variety of formats, including rich media, in-stream video, display and search.
DG MediaMind is seeking a Client Services Coordinator to join our Los Angeles team.

Primary Responsibilities:
Provide multiple levels of support to Client Service Managers which includes but not limited to meeting agendas, meeting recaps and summaries, process timelines and reformatting media plans.

Manage a base of smaller clients providing various levels of service.

Introduce the MediaMind platform to new clients through training sessions designed to educate the user on MediaMind products, features and best practices.

Monitor the set-up and implementation of campaigns for clients who use the MediaMind platform and provide daily phone and email support on technical and non-technical issues.

Execute MediaMind processes properly to ensure successful campaign launches.

Conduct new and existing client refresher courses to continue the user education process.

Troubleshoot and problem-solve common campaign technical, process and client issues.

Maintain and expand the agency client relationship and notifying the sales team when there are additional business opportunities.

Maintain strong communication with agency clients and internal team members to keep everyone informed of campaign status, scope or timeline changes and manage client expectations.

Required:
BA/BS degree (minimum requirement)

Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative

Strong communication (verbal and written)

Strong initiative and ability to work well under pressure while maintaining good attitude

Detail oriented and the ability to work in a team atmosphere

Work well independently when necessary and define/manage objectives in a fast paced environment

Ability to build strong working relationships with others

Preferred:
Min 1 years related experience and/or training in online advertising desired

An understanding of interactive media and knowledge of emerging technologies

Basic understanding of video, ad serving, dynamic content solutions, rich media/Flash banner functions

MediaMind - 9 months ago - save job - block
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