Client Services Manager, - Agency
MediaMind - Chicago, IL

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Who are we?
MediaMind, a subsidiary of DG, is a global innovator in digital marketing. MediaMind enables interactive agencies, advertisers and publishers to manage campaigns across digital media channels, including online, mobile and in-game, and a variety of formats, including rich media, in-stream video, display and search.
Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both our clients and employees. We’re dedicated to enabling online publishers, agencies and advertisers to create and manage digital marketing content and advertising formats. Simultaneously, we provide our talented employees with the tools they need to continue to grow and succeed in their current roles and careers. Our employees are our future, and we’re committed to supplying them with the tools they need to make that future bright.
Where are we?
MediaMind, Inc. is headquartered in New York, with offices in Los Angeles, Austin, Atlanta, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.
What do we need?
MediaMind is seeking a Client Services Manager to join our Chicago team.

Key responsibilities:
Manage a mixed base of agency clients providing various levels of service.
  • Introduce the MediaMind platform to new clients through training sessions designed to educate the user on MediaMind products, features and best practices.
  • Monitor the set-up and implementation of campaigns for clients who use the MediaMind platform and provide daily phone and email support on technical and non-technical issues.
  • Execute MediaMind processes properly to ensure successful campaign launches.
  • Conduct new and existing client refresher courses to continue the user education process.
  • Troubleshoot and problem-solve common campaign technical, process and client issues.
Maintain strong communication with agency clients and internal team members to keep everyone informed of campaign status, scope or timeline changes and manage client expectations.

Maintain, expand and strengthen agency client relationships and be recognized as a valued extended member of their team in digital planning.

Maintain good relationship with other internal departments, provide weekly status updates on accounts and notify the sales team when there are additional business opportunities.

Properly monitor campaign performance against client’s objectives, making optimization recommendations as necessary.

Understand our various product offerings and operational functions.

Be a team player and showing openness to being asked to participate in projects or tasks that may be outside daily responsibilities.

BA/BS degree (minimum requirement)

2+ years related experience and/or training in client services, online advertising preferable

An understanding of interactive media, the advertising industry, and knowledge of emerging technologies

Basic understanding of video, ad serving, dynamic content solutions, rich media/Flash banner functions

Must have the ability to prioritize and meet deadlines with demonstrated initiative

Excellent organizational skills

Strong communication (verbal and written)

Project management skills: ability to manage multiple projects at once

Detail oriented and extremely organized

Ability to work well independently when necessary and define/manage objectives in a fast paced environment

Strong technical aptitude

Positive attitude, and ability to build strong working relationships with others

Desire to excel in all that you do