Client Services Program Specialist - I (Bilingual Spanish)
Placer County - Placer County, CA

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Placer County Health and Human Services is a multi-division agency focused in the health and social services fields. Our services are available throughout the county. We provide a unified system of qualify services to safeguard the health and well-being of the people and animals in our communities. To realize our mission, we strive to keep all children, adults, and families healthy, safe, at home, in school or work, out of trouble, and self-sufficient.

POSITION INFORMATION

Limited Recruitment: This recruitment will remain open until either the first 100 applications have been submitted or until the filing deadline, whichever occurs first.

Please Note: Best Qualified Screening - Only those applicants self-certifying possession of Spanish-bilingual skills in the Supplemental Questionnaire will be moved forward in the recruitment process and invited to the written examination.

There are currently six permanent Spanish-bilingual vacancies in the Human Services Division. As part of the selection process, applicants must pass a Spanish Bilingual Language Skills Examination. Additional 5% Bilingual Pay for employees who use a second language in the normal course and scope of work.

Extra Help/Temporary assignments are not eligible for benefits and limited to working 28 hours per week with a fiscal year cap of 1,000 hours or 960 for CalPERS retired annuitants.

Appointments made from this eligible list may be eligible for transition to permanent status, should vacancies arise, with the approval from the County Executive Officer.

DEFINITION

To determine eligibility for, or continuation of, designated and specialized client services programs and their respective benefits; to provide administrative and technical support for designated program operations and the provision of services; to track and monitor the continuing quality of services provided and client needs to ensure compliance with program guidelines and regulations; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s).

DISTINGUISHING CHARACTERISTICS

Client Services Program Specialist I

This is the entry level class in the Client Services Program Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks.

SUPERVISION RECEIVED AND EXERCISED

Client Services Program Specialist I

Receives immediate supervision from supervisory or management staff and may receive technical and functional supervision from other staff members.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:
Interview applicants for and participants in designated client services programs and services; assist applicant in the completion of appropriate applications, financial disclosures, and declaration forms necessary to process application; determine and request necessary verification/data to accurately evaluate applicant’s/participant’s eligibility/ and determine applicant’s/participant’s eligibility for designated program(s).

Interpret and explain designated program(s) regulations, obligations, procedures and other pertinent information on an individual basis, in person or by telephone, or in group settings to applicants, participants and the general public.

Educate, recommend and determine initial and continuing eligibility in accordance with established procedures for various assigned programs including verification of reported information and of benefits provided by other jurisdictions; screen applicants/participants to determine eligibility for expedited, expanded and/or modified services.

Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program area(s) and related reporting requirements.

Assess need for and authorize referrals to other client services and/or community resources/agencies to assist applicants/participants in identifying and utilizing the resources and services available; establish and maintain liaison with local private and public resources to provide continuity of services and awareness of designated program area(s).

Conduct program orientation and/or information sessions for clients, applicants, vendors, contractors, landlords, employers, and the general public to disseminate accurate information regarding assigned program area(s) and pertinent criteria, regulations, and guidelines.

Perform specialized functions and tasks in support of assigned program(s) such as processing claims for reimbursement of tenant damages; preparing lease/contract documents; issue certificates and vouchers; conduct surveys and/or field housing quality inspections relative to compliance standards when assigned to Health and Human Services.

Make appropriate determinations according to established criteria and assigned program’s regulations; perform calculations to verify mathematical/financial data; initiate appropriate process according to determination.

Perform a variety of administrative support and clerical duties related to assigned program activities to include filing, maintaining records and statistics, typing/word processing, and answering the telephones.

Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service.

Perform related duties as required.

MINIMUM QUALIFICATIONS

Client Services Program Specialist I

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: One year of general clerical experience involving interviewing and obtaining financial/personal history from the general public is desirable.

Training: Equivalent to the completion of the twelfth grade.

License or Certificate:
When assigned to Veteran Services, ability to obtain, within the probationary period, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs pursuant to Title 38, Code of Federal Regulations (CFR) 14.629.

May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Client Services Program Specialist I

Knowledge of:
Basic interview techniques and record keeping practices.

Modern office procedures, methods and computer hardware and software and its applications.

English usage, spelling, grammar and punctuation; basic mathematical calculations.

Ability to:
On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public.

On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with correctable acuity sufficient to read characters on computer screen; hear and speak with correctable acuity sufficient to communicate with clients; and lift moderate weight.

Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication and division.

Understand and apply complex laws and regulations.

Effectively interview a wide variety of individuals from diverse cultural and socio-economic backgrounds and who may be physically, emotionally or mentally impaired or distressed.

Maintain confidentiality.

Work with various cultural and ethnic groups in a tactful and effective manner.

Act quickly and calmly in emergency situations.

Prioritize work in order to meet various program compliance deadlines.

Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions.

Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters.

Use a computer, calculator, typewriter, telephone, dictation machine, facsimile machine, video cassette recorder, postage meter and photocopy machine.

Type at a speed necessary for successful job performance.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the performance of required duties.

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