Client Services, Sr. Supervisor-FDIC
Technical Support Services
Remote Work Authorized
Nov 9, 2012, 12:52:30 PM
Essential Job Functions
Provides complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
Works in conjunction with business development and project team to conducts site surveys of customer sites, identify potential issues, integrate system and plan and designs systems installations.
Resolves highly complex customer application questions or problems regarding system configurations/setup, product functionality and/or debugs enhancements.
Tests user configurations for system compatibility. Documents and provides support; refers issues to ensure that the system is functioning according specifications.
Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
Maintains relationship with customer post integration and supports their needs to assist in maintaining/building relationship.
Participates in customer training to ensure customer is proficient in system application(s). Provides ongoing support as necessary.
Provides leadership and work guidance to less experienced personnel.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, engineering or related field preferred
Six or more years of field or application engineering experience
Experience working with customer technology and support requirements
Experience working with operating systems such as Windows, Linux, et
Experience working with company's hardware, software and equipment products
Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc
Strong interpersonal skills to communicate and work with customers and team members
Strong analytical and problem solving skills
Strong organizational and time management skills
Good human relations skills to provide leadership to less experienced personnel
Ability to resolve hardware/software problems
Ability to troubleshoot technical problems either on-site or remotely
CSC is an Equal Opportunity Employer M/F/D/V
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