Client Services, Sr. Supervisor-FDIC
CSC - Arlington, VA

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Job Title

:

Client Services, Sr. Supervisor-FDIC

Requisition ID

:

1200NWS

Job Category

:

Technical Support Services

Primary Location

:

USA-VA: VIRGINIA-ARLINGTON

Schedule

:

Full-time

Remote Work Authorized

:

No

Relocation Assistance

:

Not Available

Clearance Level

:

Public Trust

Job Posting

:

Nov 9, 2012, 12:52:30 PM

Description

Essential Job Functions

Provides complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.

Works in conjunction with business development and project team to conducts site surveys of customer sites, identify potential issues, integrate system and plan and designs systems installations.

Resolves highly complex customer application questions or problems regarding system configurations/setup, product functionality and/or debugs enhancements.

Tests user configurations for system compatibility. Documents and provides support; refers issues to ensure that the system is functioning according specifications.

Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.

Maintains relationship with customer post integration and supports their needs to assist in maintaining/building relationship.

Participates in customer training to ensure customer is proficient in system application(s). Provides ongoing support as necessary.

Provides leadership and work guidance to less experienced personnel.

Qualifications

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in computer science, engineering or related field preferred

Six or more years of field or application engineering experience

Experience working with customer technology and support requirements

Experience working with operating systems such as Windows, Linux, et

Experience working with company's hardware, software and equipment products

Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc

Other Qualifications

Strong interpersonal skills to communicate and work with customers and team members

Strong analytical and problem solving skills

Strong organizational and time management skills

Good human relations skills to provide leadership to less experienced personnel

Ability to resolve hardware/software problems

Ability to troubleshoot technical problems either on-site or remotely

CSC is an Equal Opportunity Employer M/F/D/V

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For over 50 years, CSC has been a leader in the global IT industry.  Early on, we were instrumental in the rise of the U.S. space...