Client Support Specialist - Ad Agencies
Indeed - Stamford, CT

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In Client Services, our promise is to deliver quality to our clients, partners and teammates worldwide.

Indeed.com is looking for highly motivated professionals from the online media or ad agency industries to join our Client Services team and support our fast-growing recruitment ad agency client base.

The Client Support Specialists in this position must be tech-savvy and consultative, with a strong knowledge of media planning and buying, especially for online properties. This is a critical, client-facing role that interacts directly with our ad agency partners and supports our pay-per-click (PPC) advertising sales efforts.

Find out what it's like to work in Client Services at Indeed: http://go.indeed.com/CS

Responsibilities:
  • Consult frequently with prospective clients as a product expert
  • Provide our Agency Relations and inside Sales teams with technical and product support
  • Assist with new client account setup
  • Help clients with conversion tracking and ROI calculations
  • Diagnose and solve technical problems
  • Optimize pay-per-click (PPC) campaigns to ensure we deliver quality results and the best ROI for our clients
  • Responsible for account management within a designated book of accounts
  • Act as the face of Indeed and manage successful relationships with advertising agency clients
  • Creatively solve complex client situations as they arise; proactively propose technical solutions
  • Act as a liaison between our clients and our technical teams; work on client’s behalf to provide technical solutions
Requirements:
  • Bachelor's degree
  • 1-3 years ad agency experience, or related experience in a media planning / media buying role; new college graduates considered
  • Search (SEO/SEM) and/or Pay-Per-Click (PPC) experience preferred
  • Online media experience preferred
  • Passion for client service
  • Exceptional written, verbal and phone skills
  • Can-do attitude with a service-oriented approach
  • Ability to work under pressure, organize and prioritize responsibilities

Indeed - 30+ days ago - save job - block
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