Columbia St. Mary’s is a healthcare ministry including four regional hospitals and more than 60 local clinics, serving a culturally diverse patient population throughout southeastern Wisconsin. For over 150 years we’ve combined the finest medical attention with a sincere passion for patient care . Many on our dedicated staff started their healthcare career with us and have stayed for years, even decades. Come bring your passion for patient care to our very special place and be welcomed into our Family!
JOB TITLE: Clinic Patient Service Representative (POOL)
Assists customers to ensure they receive priority service by evaluating and responding to their needs
--Provides service excellence to patients by providing a positive first impression on the phone or in person.
--Acts as a liaison between patients/customers and the clinic.
--Front desk reception.
--Performs all check-in procedures.
--Maintains an orderly and efficient work environment.
--Performs other clinic-specific responsibilities as requested or assigned. This work may include assisting other clinic sites for job related duties.
--High School Diploma or Equivalent.
--Related experiences in the medical field with familiarity I medical terminology, disease entities, drugs and insurance concepts.
--Basic computer skill, i.e. understanding of function of screens, fields and keyboard.
--Customer services experience in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations.
--Clinical work experience as a NA, Orderly, or Unit Clerk a definite plus.
We invite you to join us where service excellence and quality of care to our patients go hand and hand!
Columbia St. Mary’s Hospital Milwaukee, Inc.
(Please note: This is POOL position and hours are based on clinic needs)