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The Clinic Receptionist is responsible for representing MultiCare Health System and the Tacoma General Hospital Heart Failure Clinic in a professional, courteous, and patient centered manner. A general description of this positions responsibilities include but are not limited to supporting the clinic in a clerical capacity to include greeting, appointment check-in/reception, communication related to clinic flow, charge entry, charge reconciliation, missed follow-up appointment report tracking, patient no-show tracking, assistance to all patients, customers, and guests in person or via the telephone. This position requires a poised, courteous, customer service oriented individual with the ability to use discretion and good judgment. Work situations require attention to detail, follow-through, strong customer service skills, and problem solving within the scope of the position’s responsibilities.
One year clerical and/or receptionist experience, in a medical setting preferred. Epic & LW system experience preferred. Medical Terminology preferred.
Post High School office procedures training preferred.
MultiCare is an equal opportunity employer that celebrates diversity at all levels of our organization. EOE/AA/M/F/D/V
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