Clinical Customer Service Coordinator - RN
Trinity Home Health Services - Livonia, MI

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Coordinates client referrals from all sources. Responsible for gathering necessary information from referral sources, promoting Agency services and functioning as a clinical resource and customer service representative. Receives and processes client referrals as prescribed by the physician, and/or requested by the client/family, and in compliance with the state’s Nursing Practice Act, any applicable licensure/certification requirements, and the organization’s policies and procedures. Enters referrals into computerized database and forwards information in desired format to appropriate health providers and agency contacts. Evaluates referrals for client appropriateness for home health services. Receive and document medical orders, accept for services if appropriate and fully process (or delegate) referrals in an accurate and timely manner. Communicate information to involved parties according to Intake and THHS guidelines. Obtains all payer information relevant to the referred client and assists with payer verification process. Responds to inquiries regarding homecare/hospice services. Develops and maintains positive relationships with all referral sources, internal and external customers and fellow associates. Minimal Qualifications: Graduate of an approved Nursing education program. Current Registered Nurse licensure in the state in which practicing. Two years or more of Home healthcare experience. Must have current Driver’s license and reliable transportation to and from work site. Must be proficient in the use of McKesson’s Horizon Home Care Software. Will accept applicable experience in lieu of specific McKession experience. Must be proficient in the use of computer office software.
Trinity Home Health Services - 21 months ago - save job