Clinical Documentation Improvement Coordinator/Quality
Chippenham Hospital - Richmond, VA

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– The Clinical Documentation Improvement Coordinator is responsible for assisting in the development and evolution of the overall strategy for the CJW Documentation Improvement Program. The Clinical Documentation Improvement Coordinator manages, directs and coordinates the documentation improvement activities within CJW. Responsibilities include management of process and personnel. The Documentation Improvement Coordinator plans, assigns and directs the Documentation Improvement workflow; actively monitors employee performance and rewards or disciplines accordingly; addresses complaints and resolves problems; and actively oversees and manages production and quality control efforts. The Documentation Improvement Coordinator acts as a liaison between HSC Coding and CJW Medical Staff.

Provides direct oversight to Clinical Documentation Specialists and Emergency Department Documentation Specialists in management of inpatient and outpatient (ED) documentation improvement functions, work queues, work processes, and overall work responsibilities.

Responsible for operational activities relating to clinical documentation improvement operations including submission and analysis of monthly program reports.

Provides quarterly reports on program status to the Chief Financial Officer.

Maintains relationships with HSC Coding and CJW Medical Staff and receives/supplies information to each so that program goals are attained.

Reviews inpatient MS-DRG mismatches from a Coding perspective and provides feedback to the Documentation Improvement Specialists and HSC Coding Coordinators.

Promotes the Clinical Documentation Improvement Program to CJW and Medical Staff Leadership through presentations/in-service activities.

Coaches and helps develop team members; helps resolve dysfunctional behavior within functional area(s); disciplines and counsel staff as necessary.

Proactively manages (including corresponding communications and escalation paths) significant issues in documentation improvement, status of projects, barriers and successes.

Actively manages and monitors clinical documentation improvement operations process and performance according to productivity and quality as defined in job descriptions.

Selects, evaluates, trains, and provides leadership and direction to reporting staff.

Responsible for review and improvement of process and services.

Responsible for ensuring employee work schedules sufficiently meet established coverage rates.

Assists in the development of strategy, specific goals, objectives, budgets and performance standards for the clinical documentation improvement operations.



Undergraduate degree in Health Information Management, Nursing or health care related field required

Equivalent work experience may substitute degree requirement


Minimum 5 years recent health information management, case management/utilization/quality review and/or other related clinical experience in an acute care facility required; 3 years acute care inpatient coding experience preferred

Knowledge base of ICD-9-CM coding and understanding of Diagnostic Related Groups (DRGs) required


RHIA, RHIT, CCS, RN or LPN required

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As one of the largest facilities in the nation’s largest hospital system (HCA), Chippenham Hospital provides the full scope of...