Clinical Manager
Rural/Metro Corporation - Milpitas, CA

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Job Summary: The Clinical Manager will be responsible for the supervision of all employees as assigned. The Clinical Manager is a certified and/or licensed health care provider who is responsible and accountable for meeting or exceeding the Standard of Care as outlined by the appropriate County EMS Authority, State Department of Health and/or State Board of Nursing and Rural/Metro Ambulance. Acting as a Clinical Expert, oversees and assures the compliance of protocols, policies and procedures for emergency and non-emergency transports. Works in conjunction with the Training Department to manage and develop continuing education training and improvements. Serves as a consultant to clinical specialty teams on QI/Education issues and assists with the development of performance indicators.

Essential Functions: Operational Objectives • Supervise and coordinate activities of all Clinical staff and Clinical Committees. • Acts as resident Clinical Expert as stated by Certification/License. • Maintain constant up-to-date- knowledge and records of all current protocols issued by the regulating agencies pertaining to ambulance service and critical care transport services. • Monitors on duty staffing to ensure availability of resources for timely service delivery. • Available to support Staff with immediate supply, equipment, and logistical support. • Management of assigned employees. • Assist in the recruitment and hiring of EMT, EMT-Ps and RN’s. • Ensures services delivered are clinically appropriate and in compliance with local, state and federal regulations. • Produces written and electronic communications to keep staff members informed about system changes and updated information. • Oversight that crews meet and exceed Contractual response times. • Represent the Company by being courteous, professional, and a patient advocate. • Operate and drive an ambulance with regard to state and company safety policies. • Monitor communication equipment to maintain contact with Communications Center. • Comply with all protocols for treatment and transportation of the sick and injured as defined by the Company, local, and regional Medical Control. • Maintain and replenish vehicle, equipment and supplies as needed. • Maintain a clean, professional appearance while maintaining a courteous, professional, and ethical behavior while working cooperatively with other members of the health care system, co-workers, and the public. • Perform other duties as assigned including those specific to the local operation. • Take a leadership role. • Uses care and respect with all equipment and supplies. • Ability to accurately map to a designation. • Practice within your certification skill set. Compliance • Provide general medical care and treatment to patients in both emergent and non-emergent settings as defined by state and local regulatory agencies. Ability to perform ALS functions, following protocols set forth by the State when needed. • Neatly and accurately document pertinent patient information on all required forms/documents. (Patient Care Records, Supplies, Medicare Signature Forms, and PCS forms) when necessary. • Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures. • Complies and enforces all policies and procedures. • Ensures and inspects paperwork for accuracy and compliance. • Responsible for escalating concerns regarding questionable paperwork to appropriate management. • Has successfully completed all required Compliance Training within the required time period. • Has had no compliance related corrective action during the current review period. Training • Ensure that all required Certifications/License are current and remain current. • Attend all Company required OSHA training, annual training, and all mandatory Company updates. • Complete the training in the allotted time the Company sets. • Maintain knowledge of job and medical field. • Keep current on training for new equipment, procedures, and techniques.

Qualifications: • Current state Paramedic certification or Registered Nurse License as required by County or State. • Current CPR Pro certification card • Current ACLS card • Current state Driver’s License in good standing. • Satisfactory driving record in accordance with the Company’s Driving Policy. • Excellent communication and customer service skills. • Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care. • Ability to read and interpret all required documents and write required reports and correspondence. • Other qualifications/certifications specific to the local operation and/or contract requirements. • Satisfactorily meet Company physical assessments/tests. Physical Requirements: Physical ability to perform all tasks required in the performance of typical Paramedic duties. While performing the duties of this job, the employee is occasionally required to bend/stoop, push, pull, lift, climb. Occasionally: Work at heights. Frequently: Lifting and carrying up to 150lbs Constantly: Hearing/listening, clear speech, legible handwriting. Cognitive/Psychosocial/Mental Requirements: Occasionally: Analyzing, judgment. Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. Constantly: Ability to follow simple and complex written and verbal instructions. Ability to read, speak, and understand English. Stress Factors: Occasionally: Fatigue, intense tasks Frequently: Repetitive tasks, high pressure. Equipment Operated: Occasionally: Computer Constantly: Ambulance, company owned cell phone, company owned communication equipment. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasionally: Inside for Special Events Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day. Constantly: Works with others, face-to-face and verbal contact with others, withstand varied environmental conditions such as extreme heat, cold, and moisture. The Company is a 365, 24/hr per day, 7 day per week operation. Evenings, weekends, and holidays. Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

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