To maintain a smooth patient flow throughout the clinical area. This will be accomplished by calling patients into the exam rooms, recording weights and vital signs, maintaining adequate stock of clinical supplies, answering and screening incoming phone calls to the clinical area and maintaining communication with clinic physicians, both inter-office and satellite areas. Ensure patients are placed in exam rooms in a timely manner for the providers. Work with the Nurses in the treatment room as an assistant to the Nurses.
EDUCATION AND EXPERIENCE PREFERRED
High School graduate or GED
Preferred MOA or CNA or equivalent experience.
IN LIEU OF EDUCATION, EXPERIENCE PREFERRED
1. Two years of medical practice experience with prior clinical medical office experience helpful.
2. General clinical experience preferred with some exposures to medical terminology.
3. Computer experience.
TRAINING AND LICENSURE REQUIRED
PRINCIPLE RESPONSIBILITIES AND DUTIES (IN ORDER OF IMPORTANCE)
Essential Duties (This list may not include all of the duties assigned.)
1. Escorts patients to exam room while displaying genuine concern and interest for the patient and his/her family.
2. Checks appointment schedules and maintains that schedule in a smooth and courteous manner.
3. Aids in alleviating the anxiety level of patients and their family members by having a pleasant, warm and sincere disposition.
4. Smiles and greets patients in a positive manner.
5. Takes vital signs, heights, and weights and assists patients in patient flow through the clinic.
6. Reviews and updates patient medication list at every visit.
7. Assists in preparing patients for exams or procedures by providers.
8. Prepares exam rooms with necessary supplies and instruments.
9. Cleans exam rooms, treatment rooms and medical equipment.
10. Orders and maintains clinical supplies and equipment.
11. Maintains adequate stock of supplies and equipment for clinic functions both at Peoria and
satellite clinics at the direction of the satellite clinic nurse.
12. Assists providers and nurses with minor diagnostic procedures such as pulse oximetry and
13. Ensures lab reports are on patient’s chart for physician visit.
14. Acts as a liaison between the clerical staff and the clinical staff by assisting with retrieval
and return of charts for physicians and nurses.
15. Works phone triage and ensures that messages are typed with complete information and
sent to triage nurse or physician team.
16. Works with the Nurses in the treatment room to ensure that patient’s needs are met.
17. In the treatment room under a Nurse Supervision and training may do the following:
Remove IV, Access ports, Remove needle from port.
18. Maintains patient confidentiality.
19. Screens telephone calls for referral to nurse or physician.
20. Assists lab with phlebotomy as needed.
21. Work additional hours when requested.
22. Report to work area on time and remain available throughout the workday.
23. Travel to satellite clinics as needed.
24. Performs clinic-related responsibilities as requested or directed.
25. Maintain a neat work area.
26. Maintain proper public relations attitude in order to assure the oncology patients that their
interest is of primary concern.
27. Observe OSHA and facility policies and procedures.
28. Communicate to Illinois CancerCare staff and outside facilities in a courteous, professional,
and helpful manner.
29. Follow policies and procedures set forth by Illinois CancerCare and/or the Clinical Services
30. Follow all HIPAA regulations as outlined in the Policies and Procedures Manual.
SPECIAL PHYSICAL REQUIREMENTS
1. Requires full range of body motion including handling and lifting patients, manual and finger
dexterity and eye-hand coordination.
2. Requires standing and walking for extensive periods of time.
3. Occasionally lifts and carries items weighing up to 100 pounds.
4. Requires corrected vision and hearing to normal range.
5. Requires working under stressful conditions or working irregular hours.
6. Requires some exposure to communicable diseases or bodily fluids.
7. Requires frequent bending, reaching, squatting, stooping.
8. Clinical MOA’s must be able to operate office equipment such as, computers, telephones,
faxes or copy machines.
SAFETY CONSIDERATIONS/TYPICAL WORKING CONDITIONS
1. The employee has limited exposure to toxic substance and is expected to be familiar with the dangers and proper handling of such.
2. The employee is exposed to communicable diseases and other conditions common to the clinical environment.
3. Safety policies and good health practices are to be understood and observed.
4. Work is performed in an office environment.
5. It involves frequent contact with staff and patients.
6. Work may be repetitious as well as stressful at times.
7. Contact may involve dealing with angry or upset people.
HIPAA Level of Security (as defined in IMPAC)
Security level- Administrative
KNOWLEDGE, SKILLS, AND ABILITIES
1. Good problem solving skills and flexibility.
2. Ability to build good working relationships with the patients, public, staff, providers and managers.
3. Ability to communicate clearly.
4. Ability to understand and respond to detailed oral and written instructions.
5. Posses the necessary skills of proper English, grammar and spelling.
6. Maintain confidentiality of sensitive information.
7. Knowledge of medical practice and care to assist in giving patient care.
8. Knowledge of examination, diagnostic and treatment room procedures.
9. Knowledge of common safety hazards and precautions to maintain a safe work environment.
10. Skill in assisting in a variety of treatments and patient care tasks as directed.
11. Skill in taking vital signs.
12. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
13. Ability to react calmly and effectively in emergency situations.
1. Maintain a positive and caring atmosphere for patients, families, and members of the health care team, performs job responsibilities in a manner that promotes the practices’ mission and philosophy.
2. Demonstrates the willingness and the ability to work effectively with others and willingly assists in department overload situations.
3. Supports Illinois CancerCare’s Mission and Values.
4. Follows the practice and departmental standards of attendance, appearance, policies, and procedures, (including those that deal specifically with safety and confidentiality).
5. Responds positively to constructive suggestions to improve job performance and contributes creative suggestions.
6. Presents and promotes a positive public image of Illinois CancerCare in general. Exhibits pride in and loyalty to the practice.
Illinois CancerCare, P.C. - 11 months ago