The Clinical Shift Coordinator models the standards of care for nurses from a clinical and professional basis. The Clinical Shift Coordinator directs and supervises overall operation of the nursing department for their assigned shift and is responsible for delivering quality patient care. The role promotes a positive, healthy work environment. As team leaders, they set the tone for unit performance by creating a culture which promotes staff effectiveness with the goal of efficiently coordinating all components of patient care in a safe customer-focused approach. The role is pivotal in addressing quality improvement, cost efficiency, risk management, cultural diversity, regulatory compliance, educational development, and resource management.
Clinical Excellence :
Serves as clinical expert and role model for behavior standards and ANMC code of conduct on the unit. Maintains the competencies needed for the specialty of the unit. Supports excellence in clinical practice and patient care through identification of the professional and educational needs of the staff.
Maintains a safe and caring environment for patients. Initiates and implements the chain of command when necessary. Investigates and initiates resolution of customer complaints. Assesses and supports staff morale.
Coordinates, directs and evaluates patient care by maintaining awareness of the patients on the unit through frequent patient rounds. As unit environment and census warrants revises assignments and workloads throughout the shift. Assumes direct patient care as indicated.
Creates nursing assignments in accordance to individual competency, experience and patient acuity.
Delegates responsibilities in accordance with the AK State Nursing Practice Act.
Understand that patient assessment, nursing diagnosis, care planning, patient teaching, and patient outcome evaluation are critical elements of professional nursing practice that only RNs should perform.
Understand the competencies of every team member to make appropriate work assignments; if they are unsure then they must defer to designated staff (varies per department).
Understands that inexperienced RNs, nurses floated to the unit from another patient care area, or agency staff, as well as other staff who haven’t demonstrated sufficient patient care competencies, must be supervised on all aspects of patient outcomes.
Manages patient care activities within budgetary guidelines. Assumes direct patient care as indicated.
Provides information as necessary for benchmarking. Identifies areas of cost containment.
Collects data for daily productivity requirements.
Human Resources Management:
Participates in hiring processes in conjunction with nursing management.
In collaboration with CNM and nursing house supervisor assesses and revises schedules as needed for safe patient care according to ANMC staffing guidelines.
Counsels staff on performance/behavior standards requiring immediate attention and communicates issues to CNM for follow-up action. Collaborates with CNM to complete annual evaluations.
Recognizes and rewards staff for providing exception care/service, communicating with CNM.
Promotes working relationships with all hospital staff and providers.
Completes timekeeping validation as indicated.
Supports administrative and managerial decisions.
Supports goals, objectives and programs for assigned units.
Accountable for completion of reports, emergency checks and other unit tasks as assigned.
Assumes accountability for special projects as assigned.
Prevents, minimizes or corrects risk to patients and staff based on regulatory requirements and ANMC policies and procedures.
Actively offers solutions to issues.
Pursues personal development goals, life-long learning and self growth.
Actively participates in nursing / professional committees.
Uses / supports computerized information resources to effectively manage the patient care setting
Monitors, records, and communicates patient conditions utilizing computerized document.
Manages overall flow in department and facilitates the hand-off process of reporting patient status to upcoming shift.
Builds collaborative relationship intra and inter departmentally. Serves as primary coordinator of all disciplines to promote coordinated care and resources.
Communicates with the nursing supervisor to assure appropriate throughput and care needs are met.
Supports nursing staff in communication with medical staff and ancillary services.
Performs other duties as assigned.
Knowledge to delegate nursing care appropriately.
Knowledge of working within budget guidelines.
Skill in prioritization and problem solving.
Skills in delegating tasks, talking with patients and family members about their concerns, and making pertinent reports to providers and the CNM.
Skill in communicating positively and effectively with medical staff members, peers, other health care professionals and ancillary staff.
Skill in assertively in following hospital policies, procedures and guidelines.
Skill in working well with others and to motivate them.
Skill in coaching and developing peers and others.
Skill in seeing and working not only for the individual unit but for the larger hospital mission.
MINIMUM EDUCATION QUALIFICATION
A Bachelor’s Degree. A major in nursing is preferred.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Two (2) years experience practicing as a nurse.
MINIMUM LICENSE QUALIFICATION
Registered Nurse licensed in the State of Alaska.
PREFERRED EXPERIENCE QUALIFICATION
Previous charge nurse/supervisory experience preferred.
Minimum one year of recent experience with the health needs of the Alaska Native population. Within the last two years, continuing education for professional licensure (30 hours for every 2 years), which includes continuing education appropriate to area of practice (16 hours every 2 years).
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift approximately 50 pounds. A considerable amount of sitting, standing and walking. Must be able to work under physically and emotionally stressed conditions. Incumbent will have frequent exposure to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. Occasional subjectivity to verbal abuse, threats and physical violence from angry, hostile, or disgruntled patients and/or family members. ANMC is not a latex free environment. Therefore, some latex exposure can be expected.