Cloud Support Engineer - Amazon Web Services
Amazon Web Services, Inc. - Herndon, VA

This job posting is no longer available on Amazon.com. Find similar jobs: Cloud Support Engineer jobs - Amazon Web Services jobs

Amazon.com has built a reputation of excellence in Web-related technologies and services. Amazon Web Services (AWS) is now in the Metro DC area. We are carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.

What can you expect from a life in the Amazon Cloud? You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• Work on critical, highly complex customer problems that may span multiple AWS services

Basic Qualifications
  • Must have demonstrated proficiency in these areas:
  • Systems administration (Linux and/or Windows Servers)
  • Networking (TCP/IP, DNS)
  • Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Excellent oral and written communication skills
  • Strong customer focus
  • Strong multi-tasking skills
  • Self-starter who is excited about technology
  • Troubleshooting / Support experience
  • Open to working shifts (7am-3pm or 11am-7pm M-F)

Preferred Qualifications
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Exposure to Cloud computing
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications
  • Experience managing full application stacks from the OS up through custom applications
  • Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
** For more information on AWS please visit http://aws.amazon.com/ **

Amazon Web Services is hiring. For more information: http://aws.amazon.com/careers/

*LI-NF1

Amazon.com - 22 months ago - save job - copy to clipboard