Cloud Support Engineer - Amazon Web Services
Amazon Web Services, Inc. - Seattle, WA

This job posting is no longer available on Amazon.com. Find similar jobs: Cloud Support Engineer jobs - Amazon Web Services jobs

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.

What can you expect from a life in the Amazon Cloud? You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Write tutorials, how-to videos, and other technical articles for the developer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

Basic Qualifications
  • Must have demonstrated proficiency in these areas:
o Systems administration (Linux and/or Windows Servers)
o Networking (DNS, TCP/IP)
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills
  • Support / Troubleshooting experience
  • Self-starter who is excited about technology
  • Open to working shifts (7am-3pm, or 3pm-11pm, Su-Th or Tu-Sa)

Preferred Qualifications
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Exposure to Cloud computing
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications

** For more information on

AW

S please visit http://aws.amazon.com/ **

Amazon.com - 21 months ago - save job
Recommended Jobs
Hardware Development Engineer
Amazon Corporate LLC - Seattle, WA
Amazon.com - 30+ days ago

Business Intelligence Engineer
Amazon Web Services, Inc. - Seattle, WA
Amazon.com - 4 days ago

Software Development Engineer - AWS - Payment...
Amazon Web Services - Payments - Seattle, WA
Indeed - 4 days ago
Easily apply
About this company
2,380 reviews
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...