All Harrah’s employees are expected to deliver truly great service and to create a warm and friendly atmosphere to our guests. This creates a fun and exciting environment where the flawless delivery and execution of service excellence is paramount. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. These skills are taught in Harrah’s training and new hire orientation. For Cocktail/Beverage Server, here are the specific details:
Essential Job Functions: Provides prompt, courteous beverage service to casino guests in designated gaming areas.
Takes drink orders, communicates with bartender, assists in the preparation of drinks, writes checks for payment properly and presents drinks to guests.
Accept payments and maintains accountability for all transactions and complimentary charges.
Maintains a clean workstation.
Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
Provides personalized service and a great experience for every guest, every time through interaction and building relationships.
Anticipates needs, provides fast, exceptional service and checks for satisfaction of guests.
Works well with others, especially beverage servers, bartenders, barbacks, and Casino Services Supervisors.
Promotes casino events/services and promotional campaigns.
Meeting attendance guidelines of the job and adhering to regulatory, departmental and company policies.
Qualifications: Must be 21 years of age.
High School Diploma or equivalent required.
Cocktail or Waitperson experience preferred.
Must have excellent customer service/communication skills.
Must pass background check, hair follicle drug test and MO Gaming License Process.
Must be able to work any day of the week and any shift, including holidays and weekends.
Must present a well-groomed appearance.
Physical, Mental and Environmental Demands: Ability to carry and serve a tray of beverages weighing 10 pounds or more. Must be familiar with cocktail ingredients and able to stand for long periods of time.
Mathematical abilities including addition and subtraction required.
Must be able to continuously and quickly maneuver around assigned areas for entire shift.
Must have the dexterity to grip necessary items (Pens, glasses, garnishments, money, etc.).
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Responds to visual and aural cues.
Must be able to read, write, speak and understand English.
Caesars Entertainment - 2 years ago